Global DC Ops PM with Sales Mindset

Reboot Monkey; Netherlands; Remote; EUR 11,000 - 17,000; Full time

Job summary

Reboot Monkey seeks a proactive Operations Coordinator to own global datacenter operations. You will triage requests, dispatch technicians, and own SLA tracking across multiple facilities. This is a remote-first role with global coverage and strong emphasis on commercial opportunities.

The role requires hands-on ticket triage, vendor coordination, and excellent English communication. You will help shape the operations backbone of a growing, 24/7 data-centric business.

Qualifications

• 2+ years in a datacenter, MSP, NOC, or technical operations environment
• Strong understanding of datacenter hardware: servers, switches, patch panels, PDUs, cabling
• Fluent written and spoken English
• Hands-on ticket triage and helpdesk experience (Freshdesk, ServiceNow, Jira Service Desk, Zendesk)
• Commercially aware with ability to spot revenue opportunities during operations
• Ability to manage multiple concurrent projects and open tickets without dropping the ball

Responsibilities

• Receive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents)
• Dispatch field technicians to facilities worldwide with precise instructions
• Track SLA windows per ticket and per client
• Communicate status updates to clients during work
• Coordinate with facility operators at all locations
• Submit shift handover reports at shift end
• Escalate P1 incidents to CEO with clear summary within 15 minutes
• Spot commercial opportunities during interactions (upsells, cross-sells)
• Maintain and improve operational processes, SOPs, and runbooks
• Manage multiple projects across facilities and time zones

Skills

Ticket triage

Helpdesk operations

Project management mindset

Commercial awareness

Remote coordination

Tools

Freshdesk

ServiceNow

Jira Service Desk

Zendesk

Job description

Reboot Monkey seeks a proactive Operations Coordinator to own global datacenter operations. You will triage requests, dispatch technicians, and own SLA tracking across multiple facilities. This is a remote-first role with global coverage and strong emphasis on commercial opportunities.

The role requires hands-on ticket triage, vendor coordination, and excellent English communication. You will help shape the operations backbone of a growing, 24/7 data-centric business.