German-Speaking Travel Support Specialist

Nordic Jobs Worldwide; Amsterdam; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Full-time training

Hybrid work model

25 vacation days

Pension plan

Job summary

Nordic Jobs Worldwide is seeking a German-speaking Customer Service Representative in Amsterdam to support travel agencies with bookings and inquiries. You will participate in a paid training program and work in a hybrid setup, with opportunities for long-term growth in an international environment.

The role emphasizes delivering excellent service, handling complex cases, and collaborating across departments while developing product knowledge through ongoing training.

Qualifications

• Fluent in German and English, both written and spoken.
• Minimum MBO level 4 or equivalent working and thinking level.
• Strong communication and problem-solving skills.
• Comfortable working with complex computer systems.

Responsibilities

• Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Skills

German language

English language

Communication skills

Problem solving

Team player

Customer service

Education

MBO level 4

Tools

CRM systems

Job description

Nordic Jobs Worldwide is seeking a German-speaking Customer Service Representative in Amsterdam to support travel agencies with bookings and inquiries. You will participate in a paid training program and work in a hybrid setup, with opportunities for long-term growth in an international environment.

The role emphasizes delivering excellent service, handling complex cases, and collaborating across departments while developing product knowledge through ongoing training.