FOS Associate

Rabobank Gruppe; Utrecht; On-site; EUR 55,000 - 75,000; Full time

Job summary

Rabobank in the Netherlands seeks a Front Office Support (FOS) Associate to support KYC, CDD and compliance for Wholesale, Europe & Africa. You will act as the right hand of our Commercial Bankers, handling KYC matters and information requests while delivering excellent client service.

You will build strong stakeholder relationships, ensure compliance with KYC requirements, and contribute to continuous improvement.

Qualifications

• University degree completed.
• Minimum of 3 years' experience with KYC, CDD and/or Compliance.
• Knowledge of primary banking processes, Wholesale products and systems is preferred.
• Analytical and ambitious professional with strong communication and stakeholder skills in an international environment.
• Hands-on, results-oriented team player passionate about KYC and achieving the best outcome.

Responsibilities

• Support Commercial Bankers by proactively managing all KYC matters for their clients.
• Ensure compliance with KYC requirements across the team and processes.
• Build sustainable long-term relationships with customers.
• Communicate effectively to align and promote KYC awareness across the bank.
• Guide clients through the KYC process during onboarding, periodic and event-driven reviews, and offboarding.
• Connect people and departments to ensure proper customer KYC journeys.
• Contribute to continuous improvement initiatives within the team and broader KYC topics.

Skills

KYC knowledge

CDD experience

Compliance experience

Stakeholder management

Customer service

Communication skills

Education

University degree

Job description

Are you an inspiring Front Office Support (FOS) Associate that thrives in a competitive and fast-paced environment? Ready to look after the KYC‑portfolio for Wholesale, Europe and Africa? Passionate about stakeholder management, and client engagement? Then you are the one we are looking for!

Together we ensure that we have insight into who our customers are, to prevent money laundering and terrorist financing and to protect the bank’s reputation.

You & your role

As a FOS Associate you are the right hand of our Commercial Bankers, in all KYC-related matters. You do this by combining your knowledge and work experience of KYC, CDD, and/or Compliance with excellence customer service, and stakeholder management skills. You are a sparring partner for our FEC CDD Analysts, create information requests, and ensure that all our clients – internal and external – are supported. In your role, you will also invest a lot of time in your personal development to both – to improve your role skill‑set and strengthen our First line of defence as well as prepare for your future career path within the bank.

Together with your team you can make an indispensable contribution to the servicing of our clients at Wholesale, Region Europe & Africa in a compliant and controlled manner. Wholesale clients are the largest, and most complex, clients of the bank.

Responsibilities

• You support our Commercial Bankers, who all serve their own clients. You optimise the results of their portfolio by proactively managing all KYC matters on their behalf.
• You, together with your colleagues, ensure we remain compliant with our KYC requirements.
• You build sustainable long‑term relationship with our customers.
• Interact and communicate efficiently and effectively in order to align and create KYC awareness throughout the bank.
• Guide our customers through the KYC process during the whole life cycle of the business relationship (Onboarding, Periodic Review, Event Driven Review, Offboarding).
• Connecting people and departments (business and operations) to ensure proper customer KYC journeys.
• Contribute to the continuous improvement initiatives of the team, and wider KYC related topics.

You & your talent

• A completed University degree.
• Minimum of 3 years' experience with KYC, CDD and/or Compliance.
• Preferably possessing knowledge of primary banking processes, (Wholesale) products and systems.
• An analytical and ambitious professional with a strong personality who can communicate effectively and can maintain a strong stakeholder position in an international environment.
• You are hands‑on and results‑oriented team player, passionate about KYC, striving to always achieve the best outcome.
• Good command of English language is mandatory. Spanish, French or Italian are a very good plus – Dutch is always welcome!
• Candidates must have the right to work in The Netherlands and already are living in The Netherlands.

Together we achieve more

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Front Office Support.

Application Process

Questions about the position and working at Rabobank? Moniek Peeters, (Corporate Recruiter) via [e-mail]

The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.

We respect your privacy.

You can find answers to the most frequently asked questions on rabobank.jobs/en/faq.

Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are.

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