Flemish-Speaking Support Agent, Relocation to Riga

Grow-Talent.com; Amsterdam; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid startup training

40 hours per week

Shift: 10 AM–6 PM

Job summary

Grow-Talent.com is recruiting a Dutch/Flemish speaking Customer Support Agent in Riga, Latvia. You will handle multi-channel customer inquiries and ensure timely resolutions within the defined lifecycle.

The role requires Dutch/Flemish (B2) and English (C1), relocation readiness, and a 50 wpm typing speed. EU citizenship or Latvia work permit is required. Expect 40 hours weekly with paid training and relocation support.

Qualifications

• Dutch or Flemish language proficiency (B2) and fluent English (C1).
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid Latvian work permit.
• Typing speed at least 50 wpm with 90% accuracy.
• Strong customer service orientation and problem-solving mindset.

Responsibilities

• Handle incoming messages from customers via phone, chat and email and provide resolutions.
• Record case resolutions in the contact center tool and ensure lifecycle completion.
• Escalate priority issues per client specifications to the lead when needed.
• Work independently and in a team, communicating with internal and external contacts.
• Meet quality standards and targets for response time, handle time and resolution rate.

Skills

Dutch/Flemish B2+

English C1

Teamwork

Customer focus

Typing 50 wpm

Job description

Grow-Talent.com is recruiting a Dutch/Flemish speaking Customer Support Agent in Riga, Latvia. You will handle multi-channel customer inquiries and ensure timely resolutions within the defined lifecycle.

The role requires Dutch/Flemish (B2) and English (C1), relocation readiness, and a 50 wpm typing speed. EU citizenship or Latvia work permit is required. Expect 40 hours weekly with paid training and relocation support.