ESS Service Contract Manager – Profit, Performance & Risk

Alfen B.V.; Netherlands; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working (max. 2 days per week)

Company laptop

PME pension with employer contribution

Company car

Job summary

Alfen invites an experienced Contract Manager Service to own long-term service contracts for Energy Storage Systems (ESS) in Almere. You design, negotiate, and govern complex arrangements, aligning commercial aims with asset performance and customer satisfaction.

You'll collaborate across Service, Operations, Projects, Finance and Legal to drive profitability, manage risks, and deliver value through outcome-based contracts and continuous process improvement.

Qualifications

• HBO+/WO degree in Business Administration, Law, Engineering or Economics.
• At least 5 years of experience in contract management, service management, or project management.
• Experience in designing, negotiating, and managing long‑term service contracts.
• Proven experience in KPI‑driven and performance‑based contract environments.
• Background in capital‑intensive sectors (energy, infrastructure, industry).
• Strong commercial skills, including P&L steering, business cases, and profitability analysis.
• Experience working in multidisciplinary environments and stakeholder management.
• Data‑driven and analytically strong, with the ability to steer performance.
• Fluent in Dutch and English.
• Strong communicator, persuasive and results‑oriented.

Responsibilities

• Own full lifecycle management of service contracts, including design, negotiations, execution, modifications, renewals, and termination.
• Design and structure long‑term outcome‑based contracts, including KPIs, incentive models and governance frameworks.
• Steer contract profitability (P&L), margin optimisation, and long‑term value creation.
• Monitor and optimise SLAs, KPIs, performance frameworks and compliance.
• Identify and mitigate commercial, technical, and operational risks.
• Lead negotiations with customers on new contracts, renewals, modifications, and claims.
• Ensure effective contract governance, documentation and change management.
• Translate contract objectives into asset lifecycle strategies.

Skills

Contract management

Negotiation

P&L steering

Stakeholder management

Data-driven

Education

HBO+/WO degree in Business Administration, Law, Engineering or Economics

Job description

Alfen invites an experienced Contract Manager Service to own long-term service contracts for Energy Storage Systems (ESS) in Almere. You design, negotiate, and govern complex arrangements, aligning commercial aims with asset performance and customer satisfaction.

You'll collaborate across Service, Operations, Projects, Finance and Legal to drive profitability, manage risks, and deliver value through outcome-based contracts and continuous process improvement.