Dutch-Speaking Social Media Customer Advisor - Porto (On-Site)

Cross Border Talents; Amersfoort; On-site; EUR 40.000 - 60.000; Full time

Job summary

An international recruitment company is looking for Dutch-speaking Social Media Customer Advisors to join their team in Porto, Portugal. The role involves engaging with customers via social media and ensuring customer satisfaction. Candidates should have strong communication skills and a willingness to work in a customer service environment. This full-time position offers a gross salary of €1100 per month over 14 months along with relocation support and career development opportunities.

Benefits

Relocation support

Training provided

Career development opportunities

Qualifications

• Fluent in Dutch with a C1 level or higher.
• Good command of English, at least B1 level.
• Experience in customer service or social media is a plus.

Responsibilities

• Engage with customers via social media, chat, and email.
• Manage inquiries and feedback with empathy.
• Ensure customer satisfaction and maintain brand tone.

Skills

Fluent Dutch (C1+)

Good English (B1+)

Strong communication skills

Problem-solving skills

Job description

We are hiring Dutch-speaking Social Media Customer Advisors to join an international company in Porto, Portugal.
If you want to grow your career in Customer Support, Social Media Operations, or Digital Communication, this role is a great fit.

Job Details

• Location: Porto, Portugal (On-site)
• Schedule: Monday to Sunday 10:00 to 19:00 (2 rotating days off)
• Contract: Full-time, stable project
• Start date: ASAP

Responsibilities

• Engage with customers via social media (chat, comments, email)
• Manage inquiries, feedback, and complaints with empathy and professionalism
• Maintain brand tone and ensure excellent customer satisfaction
• Escalate complex topics when needed
• Work according to KPIs and quality guidelines
• Ensure confidentiality and compliance with platform rules

Requirements

• Fluent Dutch (C1+)
• Good English (B1+)
• Experience in Customer Service, Social Media, Digital Support, or Community Management is an advantage
• Strong communication & problem-solving skills
• Available to work rotating schedules
• EU passport or Portuguese residency

Salary & Benefits

• 1100 gross x 14 months
• International company with strong career development
• Relocation support available
• Training provided