Dutch Speaking Customer Service Representative – Lisbon

Cross Border Talents; Eindhoven; On-site; EUR 1.000; Full time

Job summary

A renowned customer service provider is seeking a Customer Service Representative in Eindhoven, Netherlands. This position involves delivering high-quality support in Dutch, handling inquiries across various channels, and ensuring customer satisfaction. Candidates must possess a C2 level in Dutch and have good English skills. The role offers a yearly salary of 1,100 € paid over 14 months, along with performance and complexity bonuses. Relocation support is included for eligible candidates.

Benefits

Relocation support

Qualifications

• Mandatory Dutch C2 level.
• Good level of English required.
• Strong communication and problem-solving skills are necessary.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch.
• Provide accurate information and resolve issues in a timely manner.
• Ensure high levels of customer satisfaction.

Skills

Dutch C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Availability for rotational shifts

Job description

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Hours

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch
• Provide accurate information and resolve issues in a timely manner
• Ensure high levels of customer satisfaction
• Document customer interactions according to internal procedures
• Collaborate with internal teams when needed

Requirements

• Dutch C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotational shifts

Contract & Compensation

• Base Salary: 1,100 € per year (paid over 14 months)
• Performance Bonus: 135 € per year (14 months)
• Complexity Bonus: 120 € per year (11 months)

Relocation Support

Relocation support is available. Full details will be shared in the next step of the process.