Donor Relations Manager

Lakeshore Habitat for Humanity; Netherlands; On-site; EUR 45,000 - 60,000; Full time

Job summary

Lakeshore Habitat for Humanity is seeking a relationship-focused Donor Relations Manager to strengthen donor engagement and grow annual giving. This full-time role emphasizes connecting with supporters, expanding our donor base, and advancing our mission of building homes, community, and hope.

You will manage annual giving programs, stewardship, events, and CRM systems, with a focus on donor retention and meaningful, personalized experiences for supporters.

Qualifications

• Two to three years of donor relations or related relationship-focused work.
• Nonprofit/philanthropy experience welcomed but not required.
• Strong written and verbal communication, organization, and confidentiality.

Responsibilities

• Cultivate, manage, and steward annual donors and giving programs.
• Oversee donor records, acknowledgments, and tax receipts.
• Plan and execute donor engagement events and campaigns.
• Support donor pipeline development and moves management.

Skills

Donor relations

Annual giving

CRM management

Event coordination

Prospect research

Education

Bachelor's degree preferred

Tools

Bloomerang CRM

Microsoft Office

Job description

Lakeshore Habitat for Humanity seeks a relationship-focused professional to strengthen donor engagement and grow annual giving. This full-time position is ideal for someone who enjoys connecting with people, creating meaningful donor experiences, and advancing our mission of bringing people together to build homes, community, and hope.

The Donor Relations Manager plays a key role in advancing the mission and fundraising success of Lakeshore Habitat. Every member of our team is expected to uphold the core values that guide our work:

• Seek God - Model honorable behavior, language, and actions.
• Safety - Maintain an environment free from physical hazards, unsafe actions, and verbal or physical harassment.
• Hospitality - Create a welcoming, friendly, and gracious experience for homeowners, donors, volunteers, customers, and fellow staff.
• Stewardship - Responsibly manage the organization's resources, donations, and assets with integrity and accountability.

Position Summary

The Donor Relations Manager builds and strengthens donor relationships through annual giving, stewardship, donor engagement, events, and effective CRM management. This position plays a key role in donor retention, fundraising growth, and creating meaningful experiences for supporters of Lakeshore Habitat.

Primary Duties

Annual Giving & Donor Programs

• Cultivate, manage, and steward relationships with annual donors.
• Oversee the recurring giving program and donor retention initiatives.
• Coordinate and execute peer-to-peer fundraising campaigns.
• Assist with event sponsorship efforts.
• Monitor donor retention and giving trends, suggesting strategies to strengthen engagement and retention.

Donor Relations & Stewardship

• Oversee gift processing and maintain accurate donor records.
• Prepare timely gift acknowledgments and tax receipts.
• Execute donor stewardship plan, including acknowledgments, impact reports, and personalized touchpoints.
• Lead first-time donor follow-up and LYBUNT/SYBUNT re-engagement efforts.
• Track sponsorships and ensure fulfillment of sponsor benefits.
• Identify new donor opportunities and conduct prospect research.
• Support donor pipeline development and moves management to cultivate future major donors.

Data & Systems Management

• Manage Bloomerang CRM, ensuring donor records are accurate, complete, and up to date.
• Perform routine data cleanup, deduplication, and quality assurance.
• Generate reports, donor lists, and dashboards to support fundraising, stewardship, marketing, and leadership.

Events & Community Engagement

• Manage Development Team event registration, guest lists, donor communications, and assist with event planning to ensure a positive experience for donors, sponsors, and guests.
• Plan and manage donor engagement events, including the Corporate Partner Cocktail Hour.
• Coordinate third-party fundraising events and community outreach opportunities.
• Support the Faith Community Ambassador program in partnership with Volunteer Services.

Perform other duties as determined by the Senior Director of Development.

Qualifications

• Two to three years of experience in donor relations, fundraising, sales, account management, or a related relationship-focused field.
• Nonprofit experience preferred but not required; experience in philanthropy, higher education, healthcare, or other mission-driven organizations is welcomed.
• Bachelor’s degree preferred but not required; relevant experience will be considered.
• Strong interpersonal, written, and verbal communication skills with the ability to build lasting relationships.
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Experience with CRM software; Bloomerang or a similar platform preferred. Proficiency with Microsoft Office and the ability to quickly learn new technology.
• Collaborative, self-motivated, adaptable, and able to exercise sound judgment while maintaining confidentiality.

Physical Demands and Work Environment

Physical Demands

• Ability to remain in a stationary position for extended periods and move throughout the office as needed.
• Ability to operate a computer and other standard office equipment and perform routine tasks requiring the use of hands and arms.
• Ability to communicate effectively with team members, donors, stakeholders, and community partners, both in person and through other forms of communication.
• Ability to read, write, comprehend information, and use sound reasoning, analytical skills, and judgment in carrying out job responsibilities.
• Ability to occasionally move objects up to 20 pounds, and occasionally climb stairs, bend, squat, kneel, crouch, and reach above shoulders.
• Ability to see and hear sufficiently, with or without reasonable accommodation, to perform essential job duties, including reviewing information, communicating with others, and working safely in office and occasional construction-site environments.
• Primarily works in a typical office environment, with occasional time spent at construction sites, community events, or other off-site locations.
• The noise level is generally moderate but may be higher when working at construction sites or events.
• Occasional extended or nontraditional work hours, including evenings or weekends, may be required based on organizational and event needs.