Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Velenosi & Meredith Consulting; Groningen; On-site; EUR 25.000 - 35.000; Full time

Job summary

A global consulting firm is seeking a Customer Support Specialist who is fluent in Dutch and English to join their team in Sofia. In this on-site role, you will provide outstanding service, assist with user inquiries, and ensure customer satisfaction. Ideal candidates are passionate about helping others and thrive in a dynamic, multicultural environment. Competitive training and development opportunities are offered.

Benefits

Paid training

Continuous development

Relocation support

Modern office environment

Qualifications

• Fluent in Dutch and English, both spoken and written.
• Passionate about providing exceptional customer service.
• Ability to handle customer inquiries professionally.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Support users with account management and product-related questions.
• Document interactions using internal systems.
• Escalate complex cases when necessary.
• Deliver service excellence while meeting performance KPIs.

Skills

Fluent in Dutch

Fluent in English

Customer service skills

Communication skills

Job description

About the job Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and Englishand passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

🧭 What You'll Do:

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us:

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!
📩 Contact: [e-mail]