Customer Success Manager (Dutch) - Benelux - Existing Clients

Trustpilot; Amsterdam; Hybrid; EUR 50.000 - 70.000; Full time

Job summary

A leading review platform company in Amsterdam is seeking a Customer Success Manager to enhance customer satisfaction and retention for the Benelux region. The role requires fluency in Dutch and experience in managing client relationships, ensuring clients derive maximum value from our products. Additional benefits include a competitive salary, hybrid working model, and opportunities for professional development.

Benefits

Competitive base salary

Holiday allowance

Company bonus and benefits

Ongoing career development

25 days annual leave

Hybrid working model

Commuter allowance

2 volunteering days

Access to well-being apps

Qualifications

• Proven experience managing a large portfolio with a focus on retention.
• Demonstrated ability to build strong relationships with stakeholders.
• Experience in competitive selling environments.

Responsibilities

• Establish customer relationships to ensure overall satisfaction.
• Manage up/cross-selling of Trustpilot's products.
• Successfully onboard clients and ensure full utilization of services.
• Invest in customer satisfaction for increased renewal rates.

Skills

Fluent in Dutch

Excellent communication and negotiation skills

Experience in a similar commercial role

Relationship building

Track record of hitting targets

Knowledge of subscription models

Ability to manage conversations professionally

Experience uncovering new revenue opportunities

Job description

Customer Success Manager (Dutch) - Benelux - Existing Clients

At Trustpilot, we are on an incredible journey. We run the world’s largest independent consumer review platform. We are looking for a Customer Success Manager to join our Customer Success function in Amsterdam. Our Customer Success Managers play a crucial role in building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.

Overview

In this role, you will also be responsible for customer retention and expansion for our Benelux customers. You will be acting as a trusted advisor, developing long‑term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

What You’ll Be Doing

• Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
• Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
• Successfully up/cross‑sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
• Invest in customer satisfaction resulting in increased renewal rates and reduced churn
• Convey best practice examples that drive ROI
• Ensure Trustpilot becomes the value‑adding partner in targeted accounts
• Successfully onboard clients and ensure they fully utilise their paid subscription

Who You Are

• Fluent in Dutch. Along with English working proficiency
• Proven experience in a similar commercial role
• Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
• Consistent track record of hitting targets in similar capacity in the past
• Demonstrated experience with subscription based, renewal license models
• Ability to build and maintain strong relationships with multiple stakeholders
• Excellent communication and negotiation skills
• Experience with selling in a competitive environment and uncovering new revenue opportunities
• Ability to manage high‑impact conversations in a professional and solution‑oriented manner

What’s in it for you?

• Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
• On‑going career development, training and one‑to‑one coaching via our in‑house enablement team
• 25 days annual leave
• Hybrid working model 3 days on site and the rest working from home
• Commuter / Work from home allowance
• 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your well‑being; you will have full access to apps such as Headspace & Blinkist
• A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment

At Trustpilot we are committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.