Customer Stream Manager

Sioux; Eindhoven; On-site; EUR 85,000 - 105,000; Full time

Benefits offered by this job

Flexible working hours 32-40 hours

Training budget €3000 per year

Sioux Labs access

Job summary

Sioux in Eindhoven seeks a Customer Stream Manager to oversee end-to-end customer flow from demand to delivery, balancing quality, logistics, time and cost. You’ll align disciplines, drive improvements and bring complex high‑tech products into production, ensuring commitments are met and customer satisfaction improves.

Lead the Customer Stream team, work with Account Management, and apply World Class Manufacturing principles to optimize production, supply chain and operations while maintaining a

Qualifications

• Experience in a management or coordinating role within high-tech operations, production or supply chain.
• Bachelor’s or Master’s degree in Supply Chain Management or related field.
• Experience with product creation processes and bringing complex high-tech products or systems into production.
• Strong customer focus with drive for operational excellence and continuous improvement.

Responsibilities

• Take ownership of the operational performance of the Customer Stream, balancing quality, logistics, time and cost.
• Translate customer demand into realistic production plans and ensure commitments are met.
• Coordinate the Customer Stream team, create alignment and encourage ownership across different disciplines.
• Drive continuous improvement across production, supply chain and operational processes using World Class Manufacturing principles.
• Monitor operational and financial performance and initiate improvements to increase efficiency and profitability.
• Collaborate with Account Management and customers to align quotations, priorities and operational commitments.
• Improve customer satisfaction by proactively addressing issues and reducing complaints.

Skills

Leadership

Cross-functional collaboration

Operational excellence

Production planning

Supply chain

Project management

Dutch language

English language

Education

Bachelor’s or Master’s degree in Supply Chain Management or related field

Job description

As Customer Stream Manager you are responsible for the end-to-end customer stream, delivering efficient operations and sustainable growth.

Do you know how to turn complex customer demands into a reliable and efficient high-tech operation? As Customer Stream Manager, you oversee the entire operational flow, from customer demand and planning to production and delivery. You balance quality, logistics, time and costs, while continuously looking for opportunities to improve performance.

Working closely with the Customer Stream team and other disciplines, you create alignment, set priorities and drive improvements. With your experience in product creation and industrialization, you also know what it takes to successfully bring complex high-tech products and systems into production.

What function?

Do you know how to turn complex customer demands into a reliable and efficient high-tech operation? As Customer Stream Manager, you oversee the entire operational flow, from customer demand and planning to production and delivery. You balance quality, logistics, time and costs, while continuously looking for opportunities to improve performance.

Working closely with the Customer Stream team and other disciplines, you create alignment, set priorities and drive improvements. With your experience in product creation and industrialization, you also know what it takes to successfully bring complex high-tech products and systems into production.

What excites you as a Customer Stream Manager?

From our assembly facility in Eindhoven, you are at the heart of our high-tech operations. You combine customer focus with operational excellence and bring people and disciplines together to achieve the best possible result.

• Take ownership of the operational performance of the Customer Stream, balancing quality, logistics, time and cost.
• Translate customer demand into realistic production plans and ensure commitments are met.
• Coordinate the Customer Stream team, create alignment and encourage ownership across the different disciplines involved.
• Drive continuous improvement across production, supply chain and operational processes using World Class Manufacturing principles.
• Monitor operational and financial performance and initiate improvements that increase efficiency and profitability.Work closely with Account Management and the customer to align quotations, priorities and operational commitments.
• Improve customer satisfaction by proactively addressing issues, reducing complaints and implementing structural improvements.
  

Sounds good so far? We'd love to tell you more…

What do you bring to the table?

• You understand the dynamics of a complex high-tech production environment and know how to keep an overview while different interests, priorities and deadlines come together. You are comfortable taking the lead, bringing people together and turning challenges into practical improvements.
• You hold a bachelor’s or master’s degree, preferably in Supply Chain Management or a related field.
• You have several years of experience in a management or coordinating role within high-tech operations, production or supply chain.
• You have experience with product creation processes and bringing complex high-tech products or systems into production.
• You understand how production, supply chain, quality, technology and commercial interests influence each other.
• You are a natural coordinator who creates alignment, inspires others and gets different disciplines moving towards a common goal.
• You combine a strong customer focus with a drive for operational excellence and continuous improvement.
• You have good communication skills in both Dutch and English.

What can you expect in return from Sioux?

• Flexible working hours of 32- 40 hours per week in an inspiring environment.
• You will work with passionate colleagues in an innovative environment on a variety of technologies and projects.
• By combining our expertise in software, electronics, mechanics, mechatronics, mathematics and assembly, we make the impossible possible for our customers and get to work on challenging high-tech projects.
• You get a lot of freedom and responsibility; after all, you know exactly what you are doing.
• Personal coaching and a training budget of €3000 per year, so that you can continue to develop yourself.
• We also find it important to have fun together. We organize a lot for our employees, from family festivals and sparkling Christmas parties, to inspiring knowledge sessions for the high-tech community.
• You will be working at a prime location in the heart of the Brainport region. You will be working on the Sioux Campus and can use our Sioux Labs living room every day for lunch, sports, making music, and sharing your knowledge with colleagues in one of our Tech Labs.

High-Tech & High-Fun

We kunnen je alles vertellen over de typische Sioux-cultuur en de high-tech uitdagende projecten. Over hoe je jezelf kunt ontwikkelen, zoals nergens anders. Maar we laten dit liever over aan onze eigen medewerkers,

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Voor meer informatie over onze uitdagende projecten, bekijk een deel van ons projectportfolio enklik hier.

Export control

This position requires access to controlled technology, as defined in the US Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require Sioux to proceed with candidates who are immediately eligible to access controlled technology.