Customer Solution Manager

TomTom; Amsterdam; On-site; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Development budget

Learning days

Work flexibility

Home office setup budget

Job summary

TomTom Automotive is seeking a senior role to partner with sales and become a trusted advisor to our automotive customers. You will help define and position the right solution to meet business needs and technical requirements across the buyer journey.

With over 10 years in B2B automotive domains, you will influence product strategy, lead regional GTM activities, and support sales with compelling demos and proposals. The role offers global collaboration and growth opportunities.

Qualifications

• 10+ years experience in B2B sales engineering, product management or program management in Automotive.
• Excellent verbal and written communication skills in English and the customer's native language (Japanese).
• Effectively communicates to internal stakeholders, customers and partners at senior levels on an independent basis.
• Strong presentation and demo skills in front of internal audiences and in customer meetings.
• Can discuss topics ranging from our company/brand vision to a specific product proposition.
• Demonstrated success in influencing senior stakeholders to take action and negotiate with partners/vendors/customers.
• Ability to lead productive conversations about difficult concepts and persuade others to adopt a different point of view.
• Experience leading and facilitating meetings with a focus on achieving the desired outcome.
• You will ideally be located in Greater Tokyo area.

Responsibilities

• Partner with sales to maximize pipeline and bookings.
• Become a trusted advisor to our customer, the ambassador of our product organization during the customer journey.
• Define and position the right solution to meet business needs and technical requirements of automotive customers.
• Define our solution proposals in response to RFIs/RFQs/CRs.
• Continuously collaborate with customers to find additional value creation opportunities.
• Represent the voice of automotive customers to influence product strategy and roadmap.
• Adapt our global go-to-market strategy and lead regional product marketing activities.
• Support sales & marketing activities by being a product evangelist.
• Drive customer satisfaction and help TomTom be the preferred supplier for location tech.
• Support collaboration with business & integration partners.

Skills

Negotiation

Presentation Skills

Product Management

Program Management

Automotive

Job description

The impact you'll make

• Partner with sales to maximize pipeline and bookings.
• Become a trusted advisor to our customer, the ambassador of our product organization during the customer (buyer) journey.
• Define and position the right solution to meet the business needs, technical requirements and expectations of our automotive customers.
• Define our solution proposals in response to RFIs/RFQs/CRs.
• Continuously collaborate closely with customers to find additional value creation opportunities.
• Represent the voice of automotive customers and regional users to influence our product strategy and roadmap.
• Adapt our global go-to-market strategy and lead regional product marketing activities.
• Support sales & marketing activities by being a product evangelist.
• Drive customer satisfaction and help establish TomTom as the preferred supplier for location technology.
• Support our collaboration with business & integration partners.

What you'll need

• Japanese citizen or PR is a must.
• Requires 10+ years experience in B2B sales engineering, product management or program management in Automotive.
• Excellent verbal and written communication skills in English and the customer's native language (Japanese).
• Effectively communicates to internal stakeholders, customers and partners at senior levels on an independent basis.
• Strong presentation and demo skills in front of internal audiences and in customer meetings.
• Can discuss topics ranging from our company/brand vision to a specific product proposition.
• Demonstrated success in influencing senior stakeholders to take action and negotiate with partners/vendors/customers.
• Ability to lead productive conversations about difficult concepts and persuade others to adopt a different point of view.
• Experience leading and facilitating meetings with a focus on achieving the desired outcome.
• You will ideally be located in Greater Tokyo area.

What we offer

• A competitive compensation package, of course.
• Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O'Reilly and LinkedIn Learning.
• Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.
• Work flexibility, where TomTom'ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It's all about getting the best out of both worlds -we ask TomTom'ers to come to the office two days a week, and the remaining three are free to be worked in either location.
• Improve your home office with a setup budget and get extra support with a monthly allowance.
• Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we're mapping.
• Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.
• Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.
• Become a part of our inclusive global culture and have the chance to collaborate with a diverse community - we have over 80 nationalities at TomTom!
• Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We're TomTom Automotive. On our team, your work - together with our 30+ years of experience in delivering connected navigation software, traffic information and highly accurate digital maps- will accelerate the future of driving. Car manufacturers trust us to provide the modular components they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors.

At TomTom...

You'll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we'll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you'll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Required skills:Automotive, Negotiation, Presentation Skills, Product Management, Program Management, product marketingRequired languages:English, Japanese