Customer Service Representative

Pal Airlines; Netherlands; On-site; EUR 14,000 - 19,000; Part time

Benefits offered by this job

Health benefits

Pension plan

Travel privileges

Tuition assistance

Employee assistance programs

Stock purchase plan

Job summary

PAL Airlines is seeking a Part-Time Customer Service Representative in Goose Bay, NL. You will assist customers through booking, check-in, boarding and deplaning while ensuring safety and policy compliance.

The role requires strong communication and a team-oriented approach to deliver top-notch service from origin to destination. Candidates with at least 1 year in a busy customer service setting and bilingual English/French abilities are encouraged to apply.

Qualifications

• Minimum 1 year experience in fast-paced customer service.
• Fluently English and French is an asset.
• Exceptional customer service skills are required.
• Excellent written and oral communication, and strong problem solving.
• Able to work independently and in a team.
• Flexible to work all shifts and adapt to scheduling fluctuations.

Responsibilities

• Assist customers with all phases of booking, check-in, boarding and deplaning following policies and procedures.
• Ensure safe movement of passengers to and from aircraft and provide extra assistance as needed.
• Provide outstanding customer service to travellers at all times.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Perform administrative duties and reporting related to operations of scheduled and charter flights.
• Coordinate with other departments to ensure a positive end-to-end travel experience.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Adaptability

Bilingual EN/FR

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take price and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking Part-Time Customer Service Representatives to join our growing team of committed professionals in Goose Bay, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and to from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

What We Offer:

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You

#PALAirlines