Customer Security Lead: Governance & Risk

Ericsson; Breda; On-site; EUR 76,000 - 105,000; Full time

Job summary

Ericsson is seeking a Customer Security Manager to deliver information security in line with contractual requirements for key accounts. The role emphasizes strong stakeholder management, governance, and customer-centric security delivery.

You will lead governance forums, coordinate incident communications, and drive security awareness across customers, partners, and internal teams to ensure regulatory and contractual obligations are met.

Qualifications

• 5 years of experience in a customer-facing role in telecom or regulated industry.
• 3 years of Information Security experience in telecom security projects or related areas.
• Understanding of security legislation in the UK and/or EU.
• Knowledge of telecom products, technologies, and terminologies.
• Outstanding communication skills across diverse customer and cultural environments.
• Ability to translate and simplify complex situations.
• Programme and/or project skills.

Responsibilities

• Support customers in achieving security objectives
• Regular reporting of contractual security compliance to the Account team
• Create strong internal and external stakeholder relationships
• Be the security point of contact for the Account team
• Lead security governance forums with the customer
• Governance across the account including supply chain; manage security risks
• Coordinate security incident, event, and vulnerability communication with the customer
• Direct the Account team and business units on good security practice
• Ensure compliance with all contractual security obligations
• Operate a security awareness programme for all personnel and partners

Skills

Stakeholder management

Information Security

Security governance

Security incident management

Communication skills

Project management

Job description

Ericsson is seeking a Customer Security Manager to deliver information security in line with contractual requirements for key accounts. The role emphasizes strong stakeholder management, governance, and customer-centric security delivery.

You will lead governance forums, coordinate incident communications, and drive security awareness across customers, partners, and internal teams to ensure regulatory and contractual obligations are met.