Customer Relations Representative (DUTCH)

Orange Uni LTD.; Netherlands; Remote; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Remote work environment

Competitive freelance compensation

Job summary

Orange Uni LTD. in the Netherlands is seeking a Customer Service Representative to support learners remotely. This role focuses on existing customers, not cold calls, delivering helpful, timely responses across phone, email and social media.

You will work flexible weekday hours with weekend shifts, enabling students to succeed. Fluency in Dutch is essential, and the ideal candidate is proactive, able to multitask and work independently from home.

Qualifications

• Fluent Dutch speaker in written and spoken form.
• Ability to work independently and remotely.
• Strong multitasking and proactive problem-solving.

Responsibilities

• Answer inquiries via phone, email, and social media.
• Manage bookings and provide prompt, clear responses to customer questions.
• Ensure a seamless, positive customer experience.
• Support students remotely during weekday business hours and weekend shifts.

Skills

Fluent Dutch

Independent worker

Multitasking

Job description

Join our team as a Customer Service Representative for an educational company in the Netherlands. We're dedicated to helping learners achieve their goals and are looking for a motivated and detail-oriented professional to assist our customers remotely.<\/p>

Are you passionate about helping others and providing exceptional customer support? We are looking for a dedicated and detail-oriented Customer Service Representative to join our team remotely.<\/p>

You'll be supporting an established, market-leading educational company in the Netherlands, helping learners achieve their goals. This is not a call center role—there are no cold calls involved. Instead, you’ll be assisting existing customers exclusively, ensuring they have a smooth and positive experience with our services.<\/p>

If you're a proactive communicator who enjoys problem-solving and making a real impact, we’d love to hear from you!<\/p>

The task is for long-term and available for freelancing.<\/p>

What We Offer:

• Competitive freelance compensation: €12.00–€14.00 per hour, based on skills and experience


• Flexible work environment with opportunities to develop your skills

Your Role:

As a Customer Service Representative, you will:

• Assist customers by answering inquiries via phone, email, and social media platforms.


• Handle last-minute bookings and provide prompt, clear, and helpful responses to customer questions.


• Ensure customers have a seamless and positive experience with our services. You’ll work remotely during weekday business hours and weekend shifts, and play a crucial role in supporting our students on their journey to success. Please advise once the changes are made.


• You’ll work remotely during weekday business hours and weekend shifts, and play a crucial role in supporting our students on their journey to success.

What We’re Looking For:

• Fluent Dutch speaker (proficiency in written and spoken Dutch is essential)


• Proven ability to work independently and remotely


• Strong multitasking skills and a proactive, solution-oriented approach


• Previous experience in customer service (preferred but not required)


• Employment type: Full-time or part-time (24–40 hours per week)


• Work schedule: Monday to Friday: business hours and weekend shifts