Customer QA Specialist

Carriere in Brabant; Netherlands; On-site; EUR 44,000 - 57,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Train card / mileage

Laptop & phone

Job summary

FrieslandCampina in Veghel zoekt een Customer QA Specialist die de schakel is tussen Customer QA Managers, de productie en interne stakeholders op gebied van klantkwaliteit.

Je vertaalt klantwensen naar productie-activiteiten, bewaakt naleving van regelgeving en kwaliteitsnormen, en levert proactief advies over food safety risico's. Samen met diverse afdelingen werk je aan continue verbetering en lever je resultaten op basis van feedback en kwaliteitsdata.

Qualifications

• Bachelor’s or Master’s degree in Food Technology, Life Sciences, or related field.
• Minimum 3–5 years of QA experience in food, ingredients, or FMCG.
• Proven experience in a QA role.
• Strong knowledge of food safety, quality systems, and regulatory frameworks.
• Fluent in English; Dutch is considered an advantage.
• Analytical, structured and results-oriented mindset.
• Affinity with digital tools and data-driven working.
• Proactive, hands-on, and able to manage multiple priorities in a dynamic environment.

Responsibilities

• Act as the key Quality partner for Customer QA Managers and the Veghel production site, ensuring alignment between customer needs and operational capabilities.
• Ensure compliance with customer requirements, internal standards, product specifications, and applicable regulatory requirements.
• Proactively advise management on quality and food safety risks related to products, processes, specifications, and change implementations, enabling informed decision-making and minimizing risks.
• Maintain and review customer-related quality documentation and specifications.
• Collaborate closely with Customer QA, Operations, Regulatory Affairs, Supply Chain, R&D and PGM to resolve quality-related issues and ensure alignment across functions.
• Represent Quality in innovation, change, and product development projects, ensuring customer requirements are embedded throughout development and implementation.
• Analyse customer feedback and quality performance data, and translate insights into sustainable improvements to products, processes, and ways of working.

Skills

Quality Assurance

Stakeholder mgmt

Data-driven

English fluent

Dutch advantageous

Cross-functional

Education

Bachelor’s or Master’s in Food/ Life Sciences

Job description

Functie beschrijving

As a Customer QA Specialist, you are the key link between Customer QA Managers, the production site in Veghel, and internal stakeholders regarding customer-related quality topics. You ensure that customer requirements are effectively translated into plant operations and that products consistently meet quality, food safety, regulatory, and customer expectations.

• Act as the key Quality partner for Customer QA Managers and the production site in Veghel, ensuring alignment between customer needs and operational capabilities.
• Ensure compliance with customer requirements, internal standards, product specifications, and applicable regulatory requirements.
• Proactively advise management on quality and food safety risks related to products, processes, specifications, and change implementations, enabling informed decision-making and minimizing business and operational risks.
• Maintain and review customer-related quality documentation and specifications.
• Collaborate closely with Customer QA, Operations, Regulatory Affairs, Supply Chain, R&D and PGM to resolve quality-related issues and ensure alignment across functions.
• Represent Quality in innovation, change, and product development projects, ensuring customer requirements are embedded throughout development and implementation.
• Analyse customer feedback and quality performance data, and translate insights into sustainable improvements to products, processes, and ways of working.

Functie eisen

• Bachelor’s or Master’s degree in Food Technology, Life Sciences, or a related field
• Minimum 3-5 years of relevant experience in Quality Assurance, preferably within food, ingredients, or FMCG
• Proven experience in a QA role
• Strong knowledge of food safety, quality systems, and regulatory frameworks
• Excellent communication and stakeholder management skills with the ability to collaborate across functions.
• Analytical, structured, and result-oriented mindset
• Affinity with digital tools and data-driven working
• Proactive, hands-on, and able to manage multiple priorities in a dynamic environment
• Fluent in English; Dutch is considered an advantage

Wij bieden

At FrieslandCampina you work on strong, globally loved brands enjoyed by millions every day, like Friso, Campina, Chocomel and Frisian Flag. As a farmer-owned cooperative, we combine an international environment with a clear social and sustainable purpose. We support your growth through training, coaching and internal career opportunities. With trust and autonomy, you can make real impact.

• Employment benefits:
• Salary between € 3900 and € 5100 gross per month (full-time), depending on experience and fit for the role;
• A workweek of 32 to 38 hours, a 5% year-end allowance, 10% bonus, 8% holiday allowance and a pension scheme;
• Hybrid working with flexible working hours, a train card or €0.23 per km (max. 30 km one way);
• 200 hours of annual leave, with the option to buy or sell up to 40 hours;
  A laptop, phone and home office equipment to support flexible working.

Overige opmerkingen

You work effectively across a complex stakeholder landscape to drive compliance, continuous improvement, and strong customer quality performance. This role reports to the QA Manager at our production site in Veghel, with a dotted-line to the central Customer QA team in Amersfoort.

Het bedrijf

Wij zijn FrieslandCampina, een voedingsmiddelenbedrijf met zuivel als sterke kern

Wij voorzien miljoenen mensen over de hele wereld van zuivelproducten die rijk zijn aan waardevolle voedingsstoffen uit melk. Met 21.715 medewerkers wereldwijd en vestigingen in 30 landen, vinden onze producten hun weg naar meer dan 100 landen via marketing- en verkoopkantoren, partners en distributeurs.

Wij waarderen talenten, ongeacht hun achtergrond, die willen bijdragen aan iets dat groter is dan zijzelf. Bij FrieslandCampina ben je eigenaar van je eigen carrière en handel je daarnaar. We vertrouwen erop dat je een verschil maakt in je werk en invloed hebt op het grotere geheel. Werken bij FrieslandCampina betekent dat je wilt bijdragen aan een betere wereld.