Customer Experience Automations Manager

Slashhash; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Nebius is seeking a technical leader to build and lead a Customer Experience automation team. The role involves designing automated systems, developing LLM-powered agents, and creating tooling for support operations.

Requires 7+ years of software engineering experience, strong Python skills, and experience with REST APIs and system integrations. The candidate will define the technical roadmap with the Head of Customer Service, hire and grow a team of automation engineers, and build integrations

Qualifications

• 7+ years of software engineering experience.
• Strong Python skills.
• Experience with REST APIs and system integrations.

Responsibilities

• Design and build automated systems that handle thousands of support operations per month.
• Develop LLM-powered agents that help support engineers resolve complex tickets in real time.
• Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration.
• Build self-service flows that reduce load on the support team without degrading the customer experience.
• Hire and grow a team of automation engineers.
• Define the technical roadmap together with the Head of Customer Service.
• Build integrations with Jira, billing APIs, and internal Nebius systems.
• Track key metrics: automation rate, ticket deflection, engineer hours saved.

Skills

Python

REST APIs

LLM APIs

AI agents

Jira

Automation pipelines

Workflow systems

System integrations

Tools

Terraform

Kubernetes

N8N

Temporal

Job description

Nebius is seeking a technical leader to build and lead a Customer Experience automation team. The role involves designing automated systems, developing LLM-powered agents, and creating tooling for support operations. Requires 7+ years of software engineering experience, strong Python skills, and experience with REST APIs and system integrations.

Technical (Must-have)

• Python
• REST APIs
• LLM APIs
• AI agents
• Jira
• Automation pipelines
• Workflow systems
• System integrations

Soft Skills

• Leadership
• Communication
• Collaboration
• Problem-solving
• Ownership

Technical (Nice-to-have)

• Terraform
• Kubernetes
• N8N
• Temporal
• Cloud-native stack
• Cloud billing
• Quota management
• Compliance workflows

Key Responsibilities

• Design and build automated systems that handle thousands of support operations per month
• Develop LLM-powered agents that help support engineers resolve complex tickets in real time
• Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration
• Build self-service flows that reduce load on the support team without degrading the customer experience
• Hire and grow a team of automation engineers
• Define the technical roadmap together with the Head of Customer Service
• Build integrations with Jira, billing APIs, and internal Nebius systems
• Track key metrics: automation rate, ticket deflection, engineer hours saved

Python, REST APIs, LLM APIs, AI agents, Jira, Automation pipelines, Workflow systems, System integrations, 7 years of relevant experience