Conversational AI Engineer

Foundever®; Paesi Bassi; Remoto; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Foundever is hiring a Conversational AI Engineer to design, deploy, and optimize chatbots and voicebots using LLMs, Agentic AI, and NLU models. You will drive end-to-end automation, ensure governance and safety, and collaborate with product, engineering, and UX teams.

The role emphasizes prompt engineering, knowledge base structuring, STT/TTS configuration, and continuous improvement across deployments. You will monitor performance, fine-tune models, and maintain documentation to ensure

Competenze

• 5+ years of experience with LLM voicebots and hands-on AI model development.
• Experience with machine learning and deep learning frameworks.
• Knowledge of data preprocessing, feature engineering, and data pipelines.
• Experience with conversational AI platforms for chatbot/voicebot development (Cognigy a plus).
• Experience with model evaluation, tuning, and deployment.
• Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability.

Mansioni

• Implement system integrations for seamless automation across platforms.
• Engineer prompts and structure knowledge bases for accurate, context-aware responses.
• Ensure safe and reliable AI models with safeguards and governance measures.
• Configure and maintain STT/TTS systems for high-quality voice and telephony integration.
• Document architectures, configurations, and deployment processes for transparency.
• Collaborate with cross-functional teams to align AI solutions with business goals.
• Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations.
• Create best practices for hybrid bots with NLU and LLM.

Conoscenze

LLM voicebots

ML & DL frameworks

Data preprocessing

AI models (chatbot/voicebot)

Model evaluation & deployment

STT & TTS

APIs & integrations

AI safety & governance

Documentation

Strumenti

Cognigy

Descrizione del lavoro

The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.

This is a remote role, candidate must be located and eligible to work in India.

Job Responsibilities

• Implement system integrations for seamless automation across platforms
• Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses
• Ensure safe and reliable AI model by implementing safeguards and governance measures
• Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
• Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
• Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
• Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
• Create best practices for hybrid bots with NLU and LLM

Skills and Qualifications

• 5+ years experience with LLM voicebots
• Experience with machine learning and deep learning frameworks
• Knowledge of data preprocessing, feature engineering, and data pipelines
• Experience with AI models for chatbots or voicebots
• Experience with model evaluation, tuning, and deployment
• Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
• Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems
• Model deployment and integration skills, including APIs and system integrations
• Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
• Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
• Ability to document architectures, configurations, and deployment procedures clearly
• Collaboration skills to work with product, engineering, and UX teams
• Fluent in written and spoken English (C1 level minimum)

Why You'll Love This Role

• Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
• Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
• Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
• Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
• Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.