Consultant - Service Operations

McKinsey; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship program

Global community

Structured training & development

Job summary

McKinsey & Company seeks a participant for its two‑year Operations Excellence Program (OEP). You will engage in client problem solving, design analyses, and synthesize recommendations while gaining edge in operations consulting and structured capability building.

The role offers on‑the‑job coaching and cross‑functional exposure across industries and functions. You will work on shaping digital agendas and deploying AI‑driven operating models, with focus on GenAI, intelligent agents, and

Qualifications

• Master’s degree with exceptional academic performance.
• Interest or experience in AI-powered service innovation and GenAI.
• Proven leadership and European mobility.
• Excellent analytical and quantitative problem‑solving skills.
• Fluency in English and the local office language.

Responsibilities

• Engage in client problem solving, including identifying issues, forming hypotheses, designing analyses, and synthesizing recommendations.
• Contribute to on‑the‑job coaching and the structured capability-building program of the OEP.
• Collaborate with cross‑functional teams across multiple client engagements and industries.
• Help shape client’s digital agendas and routes to next‑gen operational models using AI and automation.

Skills

Leadership experience

AI-powered service innovation

Analytical skills

Communication (English & local)

Mobility across Europe

Education

Master’s degree

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will work on client engagements in the same way as any other McKinsey consultant as a consultant in our two-year Operations Excellence Program (OEP). You will play an active role in problem solving for clients including identifying issues, forming hypotheses, designing, and conducting analyses, and synthesizing conclusions into recommendations. You will gain leading edge operations and consultancy skills, primarily through on-the-job coaching, which will be complemented by the OEP’s structured capability-building program. The OEP position is the start of a rewarding, challenging and highly flexible career with McKinsey and the Operations practice. During your first few years with the firm, you will serve as a consultant on multiple client engagements and work with several colleagues and clients in a range of industry and operations service lines. You will acquire the necessary knowledge and expertise to help companies achieve excellence in their operations. Along with other members of the OEP community, you will dedicate many days to functional training and knowledge development under the leadership of our operations experts. You will follow a curriculum based on operations excellence themes and will receive advanced training in one of six specific areas of operations: manufacturing, product development, purchasing, service operations, supply chain management, or capital excellence. Upon completion of the program, successful consultants will join our global group of leading experts in operational excellence. We already have OEP graduates working at all levels of the firm from associate to partner. You’ll be based in one of our European offices as part of the Operations Practice, which blends strategic thinking with hands‑on practicality to help clients achieve operational excellence. In Service Operations you will shape clients’ digital agendas and lead them toward next‑generation operational models—digitally transforming end‑to‑end journeys using advanced analytics, intelligent automation, GenAI, and agile methodologies in service‑oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations. As part of your role, you will help clients imagine and implement the future of service delivery—where AI, GenAI, and agentic technologies are reshaping how services are designed, delivered, and scaled. You will work with cross‑functional teams to explore AI‑native operating models, integrate intelligent agents into service ecosystems, and help client’s future‑firm their service strategies by embedding emerging technologies across front‑and back‑office operations.

YOUR GROWTH

Driving lasting impact and building long‑term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World‑class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well‑being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Master’s degree and exceptional academic performance
• Initial experience or strong interest in AI-powered service innovation, including digital solutions, robotics, and emerging technologies such as Generative AI, intelligent agents, and AI-native service models—ideally in banking, insurance, software, or consulting contexts
• Proven record of leadership in a work setting and/or through extracurricular activities
• Mobility and enthusiasm for taking on European assignments during the work week
• Exceptional analytical and quantitative problem‑solving skills
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and the local office language

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

FOR ITALIAN APPLICANTS: Italian regulations require McKinsey & Company to include the initial salary range applicable to this position. To help you understand what you can expect, the salary range for new joiners in this role in Italy, including all office locations where the job may be performed, is EUR 60,000 - EUR 60,000 gross per year. This salary range has been determined based on objective and gender‑neutral criteria and reflects the compensation normally applicable to the position at the time of publication of this job posting. Actual salaries may vary based on factors such as your unique blend of experience and skills, start date and our current organizational needs. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. This position is subject to the provisions of the collective bargaining agreement (CCNL) applicable to the role and applied by McKinsey in Italy.