Consultant / Receptionist who dares to ask further

MAD Movement; Eindhoven; Sur place; EUR 25 000 - 35 000; Temps partiel

Avantages offerts par ce poste

Support and training

Contribute to refugees' decent life

Close-knit team environment

Résumé du poste

MAD Movement in Eindhoven is seeking a Consultant / Receptionist who can assist clients seeking help without appointments. You'll navigate various client needs, make agreements with medical providers, and facilitate coworkers, ensuring an organized office environment.

The ideal candidate is committed to aiding undocumented migrants, has strong communication skills in Dutch and English, and thrives under pressure. Join our warm team and significantly contribute to improving refugees' lives.

Qualifications

• Affinity with the target group of undocumented migrants.
• Able to manage priorities and remain calm under stress.
• Experience in careful information collection and transfer.

Responsabilités

• Assist clients with various requests for help.
• Make agreements with medical care providers.
• Conduct first intake of refugees seeking shelter.
• Facilitate colleagues by managing the agenda and maintaining office order.

Connaissances

Client-friendly attitude

Stress resistance

Reliability

Good communication in Dutch and English

Description du poste

Consultant / Receptionist who dares to ask further

A language barrier does not prevent you from finding out what our clients need.

Who are we

Refugees in the Knel offers protection to refugees who have been rejected and are therefore excluded from provisions. We work on the principle that every person is entitled to a decent life. That is why we are committed to ensuring that these refugees have access to basic services and, where possible, we offer them intensive social and legal guidance.

Who are you

You are involved with our target group of undocumented migrants and you want to contribute to their worthy existence. You stand firmly in your shoes and are a real go-getter. You are in good contact with a very diverse target group. You can keep a good overview and you like variety.

What are you going to do

Clients can walk in without opening an appointment during our office opening hours. They come with very different requests for help that you have to find out. Sometimes quite a challenge because of language barrier or complicated material.

You help the client as much as possible yourself or give a careful transfer to a colleague.

Your duties consist of:

• Making agreements with medical care providers such as (family) doctor and dentist.
• Select mail and call clients to collect their mail (we are mailing address for 100 clients).
• First intake of refugees who want shelter. Gather information about his or her situation.
• Facilitate colleagues so that they can perform their work in peace. Think of: Managing the agenda of the consultation rooms, arranging coffee and tea, small office tasks, keeping office space in order, scanning files.

You work closely with the contact person, who handles the more extensive requests for help and is your source of information.

How much time does this take

1 part of the day per week (in consultation other interpretation)

Team consultations 3 to 4 times a year, possibly training sessions or other interesting meetings.

What do we ask from you?

• Affinity with the target group and client-friendly attitude
• Stress resistance, you can keep track and set priorities
• Reliability
• Careful in information collection and transfer
• Speaking Dutch, reading and writing and speaking English is a condition

What we offer you

• The ability to really contribute to the decent life of a refugee
• A warm and close team to work in
• Guidance, support and training, with a thorough training process