Clinical Payments Specialist

Jobgether; Netherlands; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Global exposure to clinical payments

Full-time role in a multinational team

Training and development

Job summary

Jobgether is seeking a Clinical Payments Specialist based in the Netherlands to manage end-to-end investigator payments for global clinical studies.

You will oversee payment setup, deployment, reconciliation, forecasting, and reporting, ensuring alignment with contracts and study budgets. The role connects investigative sites, clinical teams, finance, and sponsors, contributing to audits and process improvements.

Qualifications

• 2+ years of CRO/pharma experience in payments, contracts, or related functions.
• Four-year degree or equivalent combination of education and experience.
• Knowledge of ICH, GCP, FDA or EU directives as applicable.
• Strong understanding of budgets, payment schedules, and reporting processes.
• Experience with financial data validation and reconciliations.
• Excellent command of English; additional languages are a plus.

Responsibilities

• Manage end-to-end investigator payments for global clinical studies.
• Collect information from teams and systems to support accurate payments.
• Review contracts, budgets, and payment schedules for compliance.
• Identify and resolve payment discrepancies across sources.
• Perform reconciliations and maintain financial records.
• Analyze budget vs. actual spend and report findings.
• Develop budget forecasts and provide insights to teams.
• Prepare monthly payment reports and monitor paid/unpaid sites.
• Serve as main contact for payment questions on studies.
• Collaborate with sites, CRAs, finance, and sponsors.
• Support audits and regulatory inspections, drive process improvements.
• Provide high-level customer service to stakeholders.

Skills

Financial data

Budget forecasting

Reconciliations

Reporting

Contract management

Payment processing

Data validation

Stakeholder management

Analytical thinking

Attention to detail

Interpersonal skills

Education

Four-year college degree

Two-year college + 1 year office admin experience

Tools

Word

Access

Excel

PowerPoint

Publisher

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Payments Specialist based in Netherlands.

The Clinical Payments Specialist is responsible for the end-to-end management of global investigator payments across assigned clinical studies.
You will oversee payment setup, deployment, reconciliation, forecasting, reporting, and study closeout while ensuring alignment with contractual requirements.
The role connects investigative sites, clinical research teams, finance functions, project teams, and external sponsors.
You’ll analyze payment data, identify discrepancies and trends, and help improve financial and revenue-cycle processes.
The position requires strong attention to detail and the ability to manage sensitive financial information across complex international studies.
You will also contribute to audits, inspections, stakeholder meetings, and ongoing process improvement initiatives.
This is an excellent opportunity for a diligent, customer-focused professional who wants to contribute to clinical research and ultimately help improve patient outcomes.

Accountabilities

• Manage investigator payments end-to-end for assigned global clinical studies, including payment setup, deployment, ongoing management, and study closeout.
• Collect required information from relevant teams, systems, and tools in a timely and proactive manner to support accurate payment processing.
• Review global contract terms, study budgets, and payment schedules to ensure investigative site payments comply with Clinical Trial Agreements.
• Research and resolve payment discrepancies identified across multiple sources, including underpayments and overpayments.
• Perform payment reconciliations at required intervals and maintain accurate financial records.
• Analyze budgeted versus actual investigator payment spend and communicate findings to project teams and relevant stakeholders.
• Develop budget forecasts related to investigator payments and provide financial insights to project teams.
• Prepare and distribute consolidated monthly payment reports showing the status of paid and unpaid investigative sites.
• Serve as the primary point of contact for investigator payment-related questions on assigned studies.
• Act as a liaison between investigative sites, clinical research teams, finance functions, project teams, and other functional leaders.
• Participate in client meetings, project team meetings, and cross-functional discussions related to study payments.
• Prepare for, participate in, and follow up on audits and regulatory inspections.
• Identify payment trends and recurring issues, evaluate their underlying causes, and contribute to improvements in revenue-cycle processes.
• Collaborate with financial and clinical departments to support accurate, timely, and compliant payment operations.
• Provide a high level of customer service to internal stakeholders, investigative sites, and external sponsors.
• Complete all required and applicable training and perform additional duties as assigned.

Requirements

• At least 2 years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, financial data validation, project management, contracts, or a related function is preferred.
• Four-year college or university degree, or a two-year college qualification combined with at least one year of office administration or similar experience; equivalent demonstrated skills and performance may also be considered.
• Knowledge and understanding of ICH, Good Clinical Practice (GCP), FDA or EU directives, as applicable, as well as relevant local regulatory requirements.
• Strong understanding of financial data, contracts, budgets, payment schedules, reconciliations, and reporting processes.
• Advanced proficiency in Microsoft Office applications, including Word, Access, Excel, PowerPoint, and Publisher.
• Excellent written and verbal communication skills in English, with fluency in the language of the country of location.
• Advanced English proficiency is required; additional language skills such as Japanese, Mandarin, or Turkish are preferred.
• Strong analytical and problem-solving capabilities, with the ability to identify discrepancies, recognize trends, and develop practical solutions.
• Excellent organizational skills, including the ability to manage documentation, naming conventions, filing structures, and multiple concurrent tasks.
• Strong interpersonal and customer-service skills, with the ability to build effective relationships with internal and external stakeholders.
• Ability to work independently while also contributing effectively as part of a collaborative, international team.
• Sound judgment and discretion when handling decisions that may require supervisory approval.
• Ability to respond quickly to changing priorities and produce documents, forms, reports, and other tools when required.
• Energetic, diligent, detail-oriented, and customer-focused approach to work.
• Comfortable working in a fast-paced, rapidly changing environment.

Benefits

• Opportunity to work in a global clinical research environment supporting international clinical studies.
• Full-time opportunity with exposure to global investigator payment operations and cross-functional collaboration.
• Professional development through required and role-specific training.
• Opportunity to work closely with clinical, financial, project management, and other specialist teams.
• Exposure to international regulatory requirements, clinical trial processes, financial operations, and sponsor relationships.
• Collaborative and inclusive working environment that values diverse perspectives and professional experiences.
• Opportunity to contribute to process improvements that support more efficient and reliable clinical trial operations.
• Career development opportunities within a global organization focused on improving patient outcomes.
• Potential to work in an internationally distributed environment with colleagues and stakeholders across multiple regions.