Business Data Analyst – Data Office Customer & Digital

NN Personeel B.V.; Den Haag; On-site; EUR 48,255 - 64,337; Full time

Benefits offered by this job

Salary range €4,324–€5,765 monthly

13th month & holiday allowance

27 vacation days + Diversity Days

BeFrank pension

Training opportunities

NS Business Card (2nd class)

Home office & internet allowances

Job summary

NN Group Netherlands is seeking a Business Data Analyst within the Data Office to strengthen data governance and drive data-driven decisions. You will contribute to improving customer data value across units and enable better customer engagement throughout the lifecycle.

You will lead data governance initiatives, model data concepts, and advise stakeholders on data management topics while ensuring compliance with relevant laws and standards.

Qualifications

• A relevant academic degree in a data-related field.
• At least 5 years of experience in data governance, data quality or data management in a large organization.
• Knowledge of data governance frameworks and best practices (DAMA-DMBOK).
• Familiarity with data standards/legislation in insurance/financial sectors.
• Excellent Dutch and English communication skills (written and spoken).
• Experience facilitating workshops and cross-functional collaboration.

Responsibilities

• Collect, interpret and analyze bottlenecks and developments in data processes, tools and systems across domains.
• Promote change management and continuous improvement throughout the organization.
• Initiate and implement changes, automation and improvements for data quality and alignment of data management processes.
• Create logical data models, the business glossary and data directory.
• Provide guidance to stakeholders as a data management subject matter expert.
• Create, align and monitor data policies and standards.
• Analyze business and data impact on GDPR, DORA, and related regulations.
• Stay up-to-date with data management developments and share knowledge within the department.

Skills

Data governance

Data management

Data analysis

DAMA-DMBOK

Stakeholder comms

Education

Data Science

Business Analytics

Job description

Empower Customer Data Value As a Business Data Analyst at the Customer & Digital Data Office, you will play a key role in developing a data-driven culture within NN. In this position, your primary focus will be to enhance the value of customer data across various Business Units within our organization. You will be instrumental in enabling and improving customer engagement throughout the customer life cycle, ensuring that data insights translate into meaningful actions that drive our business forward. If you are passionate about leveraging data to influence strategic decision-making and foster a customer‑centric approach.

What you are going to do

• Collect, interpret and analyze information regarding bottlenecks and developments in data processes, tools and systems, chains and channels
• Promote change management and continuous improvement throughout the organization.
• Initiate and implement changes, automation and improvements for continuous data quality improvement, optimization and alignment of data management processes, tools and systems across data domains, business units and multiple agile teams
• Create logical Data models and create the business glossary and data directory
• Provide (un)requested advice and insights to and support internal stakeholders and managers as a subject matter expert with regard to data management topics
• Create, align and monitor (new) customer data policies and standards
• Analyse business and data impact on relevant data related legislations like GDPR, DORA, etc
• Keep up to date with relevant developments in data management and ensure the development (including relevant legal knowledge) and exchange of knowledge among professionals within the department

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves.

• Salary between €4,324 and €5,765 based on a 40-hour work week, depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and three Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately.
• Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You are a data enthusiast, who is passionate about data governance and data management. You have a strong analytical mind, focus on processes, and you can translate complex data issues into clear and actionable solutions or actions. You are a proactive and collaborative team player, who can communicate effectively with various stakeholders and influence them positively. You are also flexible and adaptable, and you can cope with changing priorities and deadlines. Furthermore, you have:

• A relevant academic degree, with a focus on Data Science, Data Management, Business Analytics, or a related field
• At least 5 years of experience in data governance, data quality, data management, or data analysis in a large and complex organization
• Knowledge of data governance frameworks, methodologies and best practices, such as DAMA-DMBOK
• Familiarity with data domains and data standards/legislations in the insurance and/or financial industry
• Excellent communication skills in Dutch and English, both written and verbal
• Preferably experience in larger organizations
• Skilled in leading workshops and meetings, guiding discussions and co-creation

Who you will work with

You will be joining the Data Office within the Data & AI department of Customer & Digital. The Data Office consists of 8 colleagues who all aim to improve data quality, data management and collaboration within and between Business Units. The team tackles all kind of data management topics. The Data office team thrives on collaboration, often working together to brainstorm ideas and tackle challenges. However, we also value individual initiative and encourage each team member to bring their unique perspectives and skills to the table. This balance of teamwork and autonomy creates a atmosphere where everyone can contribute to our shared goals while enjoying the journey together.

Any questions?

Any questions about the process can be directed to Hilde Diemel, Talent Acquisition Specialist, via [e-mail].

NN Netherlands is the head office of NN Group, a financial services group with over 180 years of history, helping people care for what matters most to them.

We are committed to the financial, physical, and mental well-being of our colleagues and customers – through our products, services, and meaningful advice.

Benefits of working for NN Group Netherlands Continuous development – Your career progression matters. We support you with a wide range of learning opportunities and a generous training budget to help you reach your full potential. Meaningful impact – At NN, we invest our time and expertise in making a meaningful difference – for people and the planet. Purpose-driven work is part of our DNA. Work-life balance – Vitality is key. Our diverse health and well-being offerings help you stay energised and balanced, both at work and beyond.

Diversity & Inclusion Our approach to diversity and inclusion is simple. It is about embracing everyone. Our networks play a crucial role in achieving our D&I goals. They aim for meaningful change and create many opportunities to engage, connect and support colleagues. Everyone at NN can take an active part in multiple networks including NN Pride, NN Cultural Diversity Network, NN Young Professionals, Woman in Leadership Network and NN Neurodiversity network.

Top Employer We are proud to be certified as a Top Employer for the 15th year in a row in 2026. The Top Employers Institute certificate recognizes organizations that consciously choose to put their employees first.