Associate Director, S&OP Process Owner - Europe Therapeutics

AbbVie; Zwolle; On-site; EUR 180,000 - 230,000; Full time

Job summary

AbbVie Inc. is seeking an Associate Director, S&OP Process Owner for Europe Therapeutics.

This senior role leads design and discipline of the S&OP and S&OE processes, ensuring alignment between demand and supply while driving continuous improvement across European operations. The position emphasizes collaboration with Global Operations, Commercial, and Finance to strengthen decision-making and operational excellence.

Qualifications

• Formal S&OP/S&OE experience
• Strong analytics skills and data-driven decision making
• Executive presence and leadership in cross-functional settings
• Experience influencing without authority across functions
• Pharmaceutical/Operations background preferred
• Experience with ERP and reporting tools (JDA, SAP, QlikSense) advantageous

Responsibilities

• Develop, implement, and drive adherence of S&OP/S&OE across Operations, Commercial, and Finance leadership and affiliates.
• Govern and monitor S&OP/S&OE processes; create audit schedules and standard templates; manage cross-functional interdependencies.
• Drive continuous improvement to enhance planning efficiency using best practices, methodologies, and data analytics.
• Partner with stakeholders to align processes with business objectives; coordinate with Change Management for smooth implementation.
• Collaborate with Training to develop SME materials and deliver trainings as needed.
• Facilitate performance metrics and monitor responsibilities to identify areas for improvement.

Skills

S&OP

S&OE

Analytics

Leadership

Cross-functional collaboration

Stakeholder management

Process improvement

Education

Bachelor’s degree

Tools

JDA

SAP

QlikSense

Job description

Associate Director, S&OP Process Owner - Europe Therapeutics

• Full-time
• Workday Global Grade: 19

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Reporting to the Director, Global S&OP Governance & Process Owner.

This role will drive the Sales and Operations Planning (S&OP) process design and discipline including Sales and Operations Execution (S&OE), and champion continuous improvement initiatives with the Europe Therapeutics organization. As a fundamental cross-functional integrated planning process, S&OP aligns demand and supply, playing a crucial role in achieving peak business performance, while S&OE focuses on short-term execution support. This position requires fostering collaboration and partnership across Global Operations, Commercial and Operations & Commercial Finance teams, thereby strengthening strategic decision-making capabilities. This role will also be tasked with governing and ensuring S&OP and S&OE process adherence while spearheading transformational changes through detailed documentation and effective implementation to enhance procedural maturity. By instilling a culture of continuous improvement, this role is essential in driving sustainable change to meet and exceed business objectives.

Responsibilities

• Develop, implement, and drive process adherence of S&OP/S&OE between Operations and specified Commercial and Finance Area senior-leadership and affiliates.
• Drive governance of S&OP/S&OE processes and manage cross-functional interdependencies to address governance, compliance, deviations and issues. Create and implement an audit schedule for the respective Commercial Area to ensure adherence to guidance and processes throughout the S&OP cycle, including Demand Review, Supply Review, Reconciliation, and Executive S&OP as well as S&OE. Establish best practices and standard templates based on the segmented portfolio.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the S&OP/ S&OE processes by identifying challenges, implementing best practices, and leveraging leading class methodologies, technologies and data analytics to optimize planning and decision making.
• Partner, negotiate and influence without authority to senior-level stakeholders to drive alignment and support S&OP/S&OE implementation across Commercial, Finance, and Operations.
• Partner with cross-functional stakeholders to strategize business objectives and develop a continuous improvement roadmap that aligns processes with these goals, while coordinating with the Change Management team to ensure smooth implementation and execution.
• Build and maintain strong cross-functional stakeholder relationships by effectively influencing without direct authority, while collaborating with the technology team on system improvements that drive simplification and efficiency through automation.
• Collaborate with the Training and Change Management team to develop training and support materials and conduct training sessions as a Subject Matter Expert (SME) when needed.
• Facilitate performance metric development and monitor Commercial Area of responsibility, identifying areas of improvement
• Bachelor’s degree in preferred fields such as business, operations management, finance, science or engineering, or related degree.
• Experience in Pharmaceutical or Operations preferred.
• Proven experience fostering collaboration across cross-functional organizations while influencing without authority.
• Experience in formal S&OP and, or S&OE processes.
• Strong analytics skills, identifying trends, and making informed decisions. Ability to solve complex programs, develop action plans and drive continuous improvement.
• Effective leadership with executive presence and proven presentation and communication (oral & written) skills. Proven ability to communicate and deliver results, actions, decisions, and concerns with little direction or supervision in a timely manner. Demonstrated success as a collaborative team player.
• System experience across JDA (or other Demand Planning software), SAP (or other ERP systems), and QlikSense (or other reporting tools) preferred.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.