Assistant Manager, Avalon Mall

FGL Sports Ltd.; Netherlands; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading retail company in the Netherlands is seeking a Customer Service Manager to enhance customer experience and lead the store team. The ideal candidate has 3-5 years of retail management experience and a proven ability to coach and develop staff. The role requires exceptional communication skills and a drive to create a positive work environment.

Qualifications

• 3-5 years retail management experience required.
• Basic computer skills required.
• Exceptional communication and organizational skills.

Responsibilities

• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Leads the implementation and execution of standard operating procedures (SOPs).
• Provide continuous feedback and coaching to Management & team members.

Skills

Coaching

Problem solving

Communication

Leadership

Organizational skills

Job description

What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Creates efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.
• Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.

Leadership

• Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
• Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
• Maintain SportChek performance management expectations (feedback / coaching); this includes progressive discipline where necessary.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

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