Assistant Manager

The TJX Companies, Inc.; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

TK Maxx NL Store Amsterdam is looking for a Store Manager to support the Store Manager in achieving KPI targets by delivering compliant store operations and leading a diverse team. You will help manage payroll, staffing, and daily workflow while maintaining health and safety standards and consistent customer service.

The role offers opportunities for career advancement within TJX Europe and its off-price brands, with a focus on high standards, team development, and a dynamic retail environment

Responsibilities

• Cover for the Store Manager in their absence.
• Manage the payroll budget and plan the team resource and workload to deliver in-store standards.
• Ensure health & safety standards are adhered to and within legal requirements.
• Manage the store team, including absence, performance management, and reviews.
• Recruit, train and develop Team Leaders and Store Associates.
• Plan and manage customer service delivery and store engagement initiatives.
• Support communications to ensure adherence to company policies and procedures.

Job description

TK Maxx

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Job Purpose:

To support the Store Manager in delivering the store’s KPI’s by managing the delivery of compliance with the Company processes through the store team.

Key areas of accountability:

• Cover for the Store Manager in their absence.
• To manage the payroll budget and to plan the team resource and workload, in order to deliver the stores operational standards – Markdowns, Door to Floor
• To manage all in-store company process and administration in order to deliver operational compliance
• To ensure Health & Safety standards are adhered to and within legal requirements
• To manage the store team (including absence, performance management, disciplinary and performance reviews) to deliver the agreed in-store operational standards
• To effectively manage the Recruitment, Training & Development of Team Leader and Store Associates
• To identify and nurture talent within the store
• To plan and manage the delivery of the required Customer Service Standards
• To plan and organise the Recruitment, Selection and training of stores Customer Service Associate
• To plan and manage Store Engagement Surveys
• Demonstrate the appropriate Core Behaviour level at all times
• To support the SM in ensuring sales floor standards are consistently delivered
• To support the SM to ensure that shrinkage is controlled and kept to a minimum
• To support the SM in coaching the Team Leaders and associates in order to deliver the pre set KPI targets
• To support the SM to efficiently and effectively communicate with Team Leaders and associates to ensure adherence to company policies and procedures
• To support the effective planning and management of special events within the store e.g. Christmas trading, charitable events

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

Damrak

Location:

EUR TK Maxx NL Store 827 - Amsterdam Damrak