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Customer Service Team Lead - Penang
Job summary
A global service provider in Penang, Malaysia is seeking a Team Lead to manage and mentor a market team. The ideal candidate will have significant experience in a fast-paced environment and a passion for fostering excellent user experiences. Responsibilities include leading team transitions, delivering strategic projects, and communicating insights effectively.
Qualifications
- 2+ years of prior relevant people management experience.
- Experience in a fast-paced, complex environment.
- Strong strategic thinking and analytical skills.
Responsibilities
- Mentor team members and guide their career development.
- Lead and manage a high-performing team through transitions.
- Deliver projects involving quantitative analysis and strategy.
Skills
Education
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.