销售客服 Sales Consultant

Astra Online Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading educational consultancy in Selangor, Malaysia, is seeking an Education Consultant to convert inquiries from parents into enrolled students. This consultative sales role requires strong communication skills, creativity in recommending tutoring plans, and a proven ability to close sales by phone or WhatsApp. Candidates should be comfortable handling objections and discussing value without discounting. Join us and play a pivotal role in shaping students' academic journeys.

Qualifications

• 1+ years in consultative sales, preferably in education or similar services.
• Proven track record of closing deals over the phone or WhatsApp.
• Strong communication skills and ability to guide decisions.

Responsibilities

• Turn qualified inquiries from parents into enrolled students.
• Diagnose student situations and recommend appropriate tutoring plans.
• Enroll students through phone or WhatsApp communication.

Skills

Consultative sales

Bilingual (English and Mandarin)

CRM usage

Job description

Astra Academy provide high-performance tutoring for secondary and college students so they can achieve A* grades or make significant jumps in their results. Parents come to us when “trying another tutor” is no longer enough and they want a proven, structured system.

Your Key Responsibilities

The Education Consultant is responsible for turning qualified inquiries from parents into enrolled students. This is a consultative sales role: you will diagnose the student’s situation, recommend the right tutoring plan, and enroll them on a call or whatsapp.

Requirements

1+ years in consultative sales (education, tutoring, admissions, coaching, or similar high-consideration services).

Proven track record of closing on the phone/ whatsapp with parents or adult decision-makers.

Strong listener who can guide emotional decisions with logic and structure in english and mandarin

Comfortable discussing money, presenting premium solutions, and handling objections without discounting.

Organized and disciplined with CRM usage and follow-up.

Willing to work some evening/weekend hoursto match parent availability.

Core Competencies

Clear, confident communicator (spoken and written).

High ownership: treats targets as non-negotiable.

Data-driven: makes decisions from numbers (conversion rates, show rates, revenue per call).

Coachable: open to scripts, feedback, and daily practice to improve.

Why Join Us

Warm, intent-based leads (no cold calling lists).

Clear script, training, and call recordings to ramp quickly.

Mission-driven work: every enrollment directly impacts a student’s academic trajectory.

Growth path into senior consultant or sales leadership based on performance.

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