销售客服岗Sales and Customer Service Role(Work from home)

WXF Trading (Malaysia) Sdn. Bhd.; Remote; MYR 20,000 - 100,000; Full time

Job summary

A consulting firm in e-commerce is seeking individuals to manage customer relationships remotely. This role offers professional training and a guaranteed service fee, starting at 4,200 MYR monthly. Ideal for fresh graduates, no specific educational requirements, and opportunities to grow within the firm while maintaining client relationships and responding to their needs effectively. Join a supportive team in the food industry while enjoying a flexible work schedule.

Benefits

Professional training

Flexible work hours

Stable income guarantee

Qualifications

• No educational or experience requirements; fresh graduates are encouraged to apply.
• Strong communication and negotiation skills to convey information clearly.
• Proactive in handling tasks, and thorough in task completion.

Responsibilities

• Maintain long-term cooperative relationships with existing customers.
• Identify customers’ potential needs and support their business development.
• Stay updated on food industry trends as a consultant.

Skills

Proficiency in English

Strong communication skills

Negotiation skills

Team spirit

Innovative thinking

Market insight

Job description

WXF integrates internet technology with e-commerce platforms to deliver diverse services to American businesses in the food industry. By establishing long-term partnerships, the company aims to meet the stable and continuously growing market demand.

Work Location: Work From Home

Highlights

• The company directly allocates high-quality existing customer resources. By focusing on nurturing these clients, you can secure a stable income and ensure your efforts are duly rewarded.
• Provide professional training on international trade knowledge and product expertise.
• Provide secured collaboration service fees and allocate necessary resources to ensure efforts yield returns.
• You will have full autonomy to manage your own time in order to complete the deliverables agreed upon by both parties.
• Option to services remotely or in-office, with arrangements customized to individual preferences.
• A clear and accelerated career path awaits you — from the customer maintenance role to senior consultant, with corresponding growth opportunities available as soon as your capabilities advance.

Duties and Responsibilities

• Maintain and deepen long-term cooperative relationships with the high-quality existing customers assigned by the company.
• Acutely identify customers’ potential needs and support the sustained and sound development of their businesses through professional services.
• Maintain awareness of food industry trends to meet demand as a consultant.
• Collaboration requires no travel; client communication can be done via phone or internet, with orders managed in SAP.
• Participate in phased training covering foreign trade knowledge, industry trends, and AI updates, while providing continuous AI tool upgrades and tutorial support to empower client development.

Requirements of the role

• No educational or experience requirements; fresh graduates are encouraged to apply.
• Proficiency in English.
• Strong communication and negotiation skills to convey information clearly, understand others, and proactively address issues.
• Friendly, with a strong team spirit. Uphold professional ethics and strictly maintain company trade secrets.
• Innovative thinker with strong market insight, able to seize opportunities and respond quickly.
• Keen interest in emerging industries or AI, with a commitment to continuous learning and exploration.
• Proactive in handling tasks, and thorough in task completion.

Training Details & Service Fee Plans

1. Training Period

• The training is free, and our company will provide professional training during this period.
• Monday to Friday: from 6:00 AM to 3:30 PM (including a total of 1.5 hours for breakfast and lunch).
• Saturday: from 8:00 AM to 3:30 PM (including a total of 1.5 hours for breakfast and lunch).
• Format: Online courses covering product knowledge, sales skills, and software training.
• If you pass the training assessment, you will receive a service fee reward of 4,000 MYR (including a 3,700 MYR training allowance and an additional 300 MYR allowance).

2. After Passing the Training Assessment

• Stable Income Guarantee: You will receive a guaranteed service fee of at least MYR 4,200 per month. As long as you diligently maintain clients and meet service standards, this income will serve as your solid financial foundation.
• Additional Achievement Rewards: When you successfully identify clients’ potential needs and facilitate new cooperation opportunities, you are also eligible for extra rewards.

3. About equipment

• To ensure the smooth progress of training and subsequent services, according to the characteristics of the independent contractor cooperation model, a dual-screen computer is required.

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