Workshop Manager - Commercial Vehicle (in Singapore)

KOS International Limited; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive group in Malaysia is seeking an experienced Workshop Operations Manager to oversee daily workshop operations and drive after‑sales performance. The ideal candidate will have a minimum of 10 years in automotive after‑sales or workshop operations, with strong leadership experience and technical understanding. Responsibilities include managing staff, ensuring compliance with quality standards, and achieving commercial targets. Interested applicants should forward their resume to the provided email address.

Qualifications

• Minimum 10 years’ experience in automotive after‑sales or workshop operations.
• Proven experience managing a team of 10+ staff.
• Hands-on knowledge of warranty processes and procedures.

Responsibilities

• Lead daily workshop operations and ensure smooth activities.
• Achieve budgeted sales, gross profit, and key KPIs.
• Coordinate new vehicle preparation and timely delivery.
• Partner with technical department for troubleshooting.
• Identify training gaps and develop staff capabilities.
• Uphold ISO9000 quality processes and compliance.

Skills

Operations management

Technical understanding

People leadership

Liaising with automotive principals

Education

Diploma or higher

Tools

Dealer management systems (DMS)

EPC

Principal portals

Job description

Workshop Operations Manager

Location: Singapore

Our client is a leading and well-established automotive group in Singapore, known for its strong after‑sales excellence and diverse portfolio of automotive brands. Due to business expansion, we are supporting them in hiring a Workshop Operations Manager to lead daily workshop operations and drive after‑sales performance.

This role is ideal for an experienced automotive professional with strong operations management, technical understanding, and people leadership experience.

Key Responsibilities:

1. Lead Daily Workshop Operations

• Oversee end‑to‑end daily workshop activities to ensure smooth operations.
• Manage workshop workflow to achieve targeted throughput and external sales revenue.

2. Achieve Commercial & Performance Targets

• Ensure achievement of budgeted sales, gross profit (GP), and key KPIs.
• Monitor operational performance and implement corrective actions when necessary.

3. New Vehicle Preparation Coordination

• Work closely with internal teams, NVP, and external vendors to support new vehicle preparation and timely delivery.

4. Technical Collaboration

• Partner with the technical department on troubleshooting, developing field fixes, and escalating technical trends to principals when required.

5. People Development

• Identify training gaps, develop staff capabilities, and ensure strong team performance.
• Manage a workshop team of 10 or more employees.

6. Compliance & Quality Standards

• Uphold ISO9000 quality processes and ensure compliance with principals’ after‑sales service policies.
• Maintain high service quality and operational integrity.

Technical Skills & Knowledge:

• Minimum 10 years’ experience in automotive after‑sales or workshop operations.
• Strong experience liaising with automotive principals.
• Hands‑on knowledge of warranty processes and procedures.
• Proven experience managing a team of 10+ staff.
• Familiarity with dealer management systems (DMS), EPC, and principal portals.

Education & Experience:

• Diploma or higher.
• At least 10 years of automotive after‑sales / workshop management experience.

How To Apply?

Interested applicants, kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to [e-mail]

Only shortlisted candidates will be notified.

EA Licence No: 23C1522

Registration No: R23115306