Workplace Experience Lead (PJ, Selangor)

CBRE Asia Pacific; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading real estate services company in Petaling Jaya is seeking a Site Lead to manage employees and oversee workplace experience services. The ideal candidate will have a Bachelor's degree, relevant experience, and strong leadership skills. Key responsibilities include team supervision, client relationship management, and ensuring efficient service delivery. The role offers opportunities for professional development in a diverse environment.

Benefits

Professional development opportunities

Diverse work environment

Experienced team support

Qualifications

• 3-5 years of relevant experience preferred.
• Ability to guide the exchange of sensitive information.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Manage employees overseeing workplace experience services.
• Provide formal supervision and monitor training and development.
• Build and maintain trusted client relationships.

Skills

Staffing and selection

Training and development

Leadership skills

Microsoft Office proficiency

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Job description

Job ID: 230094

Posted: 21-Jul-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Petaling Jaya - Selangor - Malaysia

Site Lead (PJ, Selangor)

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals at the forefront of innovation, highly invested in the development and unique needs of our diverse employees and global clients.

The Role

As a CBRE Site Lead, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This position is part of the Workplace Experience function, responsible for providing world‑class customer service to the clients and visitors of a designated building.

The Opportunity

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs run by third‑party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

About You

• Bachelor’s Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills with a strong inquisitive mindset.

What's in it for you?

• Working alongside an experienced and established team/leader.
• Our company is diverse, and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
• We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients.

If this sounds like a good fit, we’d love to hear from you! Please submit your up‑to‑date resume for consideration, and note that due to high volumes of applications, only suitable candidates will be contacted directly.

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long‑term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We look forward to hearing from you! #WeAreCBRE

Service line: GWS Segment