Workplace Experience Coordinator / Customer Service_Shift Hours (Kuala Lumpur)

CBRE; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global leader in commercial real estate services is seeking a Workplace Experience Coordinator in Kuala Lumpur. This role involves delivering exceptional customer service to employees and visitors. Responsibilities include managing visitor access, organizing events, and ensuring a welcoming environment. Ideal candidates should have a relevant diploma, effective communication skills, and the ability to work shifts. Competitive remuneration and opportunities for growth are offered.

Qualifications

• Up to 2 years of job-related experience required.
• Ability to work on 24 hours rotational shift hours.
• Warm and engaging demeanor essential.

Responsibilities

• Deliver a world-class customer service experience.
• Manage visitor access and security protocols.
• Organize and manage on-site events.

Skills

Communication skills

Organizational skills

Customer service

Education

Diploma or bachelor’s degree in any relevant field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Workplace Experience Coordinator / Customer Service_Shift Hours (Kuala Lumpur)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• Diploma or bachelor’s degree in any relevant field with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Ability to work on 24 hours rotational shift hours.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)