Workplace Exp Coordinator (KL)

CBRE; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

An international real estate services company in Kuala Lumpur is seeking a Workplace Experience Coordinator to enhance the customer service experience. Responsibilities include managing visitor interactions, resolving inquiries, and supporting team operations. Candidates should have a High School Diploma with 3-4 years of relevant experience and strong communication skills. This full-time position offers a dynamic work environment.

Qualifications

• 3-4 years of job-related experience required.
• Presentable, neat, and tidy appearance expected.
• Ability to manage inquiries or complaints professionally.

Responsibilities

• Act as the first point of contact for all entering the facility.
• Greet visitors warmly and follow security protocols.
• Resolve inquiries or complaints from employees and guests.

Skills

Excellent communication skills

Advanced organizational skills

In-depth knowledge of Microsoft Office products

Education

High School Diploma or GED

Job description

Workplace Exp Coordinator (KL)

Job ID: 243304

Posted: 24-Oct-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Location: Jalan Tun Razak, KL

Industry: Banking

Facilities: Office

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property‑specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3‑4 years of job‑related experience.
• Presentable, neat and tidy.
• Excellent communication skills.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.
• Free from any criminal record and bankruptcy.

CBRE, Inc. is an Equal Opportunity and Affid­ative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)