Workforce Consultant

iForte Intelligence Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR solutions provider in Selangor, Malaysia, is looking for a proactive contract staff administrator. The role involves managing all aspects of contract staff communication and administration, ensuring compliance with client SLAs and internal SOPs. Candidates should possess strong HR administrative skills, be detail-oriented, and have excellent communication abilities. This position supports both contract staff and client management, making it vital for facilitating smooth operational processes.

Qualifications

• Proficient in HR administration and staff management.
• Strong communication skills and ability to liaise effectively with clients.
• Experience in payroll processing and compliance.

Responsibilities

• Manage end-to-end contract staff administration.
• Serve as main contact for contract staff communication.
• Ensure accuracy in processing client requests.
• Provide guidance and support to junior consultants.

Skills

Communication skills

HR administration

Problem-solving

Attention to detail

Education

Relevant HR certifications or degree

Job description

1. Involve in end-to-end Contract Staff management and administration based on Client SLA (Service Level Agreement) and SOP (Standard Operating Procedure)

• Handle the end-to-end management and communication for contract staff.
• Handle official correspondence for contract staff throughout their employment lifecycle, including pre-onboarding, onboarding and off-boarding such as job transfers, promotions, salary revisions, resignations, and terminations.
• Prepare HR-related letters and documentation.
• Track and process probation due dates, contract end dates, and leave records.
• Prepare payroll information or process payroll for contract staff accurately and on time.
• Address contract staff queries regarding HR matters such as leave balance, salary/OT/claim calculations, statutory deductions, work issues, and grievances.

2. Communication:

• Serve as the main point of contact (PIC) for communication with contract staff for Contract Staff Management.
• Support Client communication for Client Management and ensure effective liaison between Clients and contract staff.

3. Client Management:

• Ensure timeliness and accuracy in processing Client requests, including interview arrangements, new hires, contract renewals, and staff confirmations.
• Communicate and liaise with Clients regarding staff issues.

4. Guidance and Support:

• Provide guidance to juniors and serve as a buddy to at least one consultant.
• Assist the Senior Consultant in executing staff Performance Improvement Plans (PIP), disciplinary actions, and termination processes.
• Verify information and data prepared by consultants to ensure accuracy and compliance.

5. Other Duties:

• Perform other tasks as assigned by the immediate superior.