Wholesale KYC Operations – Client Office – Associate

JPMorganChase; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global financial institution is looking for a KYC Associate to join its team in Kuala Lumpur. The candidate will manage Front Office relationships for KYC onboarding and ensure timely client documentation. Ideal applicants will have at least 2 years of client service experience and a Bachelor's degree in Finance or Economics. Strong interpersonal and organizational skills are essential for this role, which plays a critical part in maintaining compliance and client satisfaction.

Qualifications

• At least 2 years of strong client service experience.
• Excellent communication skills (both written and spoken).
• Independently manage workload and priorities.

Responsibilities

• Manage new business requests and scheduled renewals from the Front Office.
• Act as a Subject Matter Expert (SME) for KYC.

Skills

Client service experience

Interpersonal skills

Time management

Relationship building

Controls mindset

Education

Bachelor’s Degree in Finance or Economics

Job description

Job Description

Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highest standards of operational excellence.

As a KYC Associate within the Commercial & Investment Bank (CIB) Wholesale KYC Operations (WKO) Client Office team, you will manage Front Office relationships for KYC onboarding, remediation, and renewals. You facilitate end-to-end client onboarding, ensuring all due diligence documentation is delivered to the Client Onboarding team. You collaborate with Bankers, Operations, Credit, Legal, and Compliance to provide efficient and timely onboarding of client relationships.

Job Responsibilities

• Manages new business requests and scheduled renewals from the Front Office, focusing on Corporates, Fintech/NBFIs, broker dealers, Insurance, and FCBs, and facilitates the end-to-end KYC process.
• Acts as an Subject Matter Expert (SME) and Due Diligence expert to guide clients through KYC requirements and variations of documents that may fulfill due diligence requirements.
• Conducts in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required.
• Liaises regularly with the business to conduct workload planning, review status of key onboardings and prioritize open requests and with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups.
• Manages personal workload and priority items, escalating key risks and issues to management in a timely manner.
• Stays informed of process, procedure, and regulatory changes, maintaining open dialogue with colleagues across the region.
• Identifies and executes process improvements, providing guidance and support on key process and technology initiatives.
• Analyses and assesses processes, risks, and controls to identify opportunities for improvement.
• Builds and maintains strong relationships with stakeholders, including senior client representatives and pipeline management.

Required Qualifications, Capabilities, And Skills

• At least 2 years of strong client service experience.
• Excellent interpersonal and communications skills (both written and spoken).
• Strong time management, organizational, relationship building skills.
• Ability to operate independently and as an Individual contributor.
• Strong controls mindset with prior experience adhering to controls and compliance standards.
• Bachelor’s Degree in Finance, Economics or other related disciplines.

Preferred Qualifications, Capabilities, And Skills

• Minimum 2 years of experience in KYC/Client Onboarding/Audit/Control/Risk preferred.
• Expertise in the Malaysia location AML policies/regulations will be preferred.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.