WFM Planning & Scheduling Manager - Lead Capacity

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Manager I, Planning & Scheduling to drive WFM across location accounts and align with Geo Leadership.

The role focuses on capacity planning, scheduling, and WFM metrics while coordinating with onsite and offshore teams to meet contractual requirements. The position involves educating stakeholders on standardized WFM processes, ensuring efficient resource use, and acting as the escalation point for WFM support matters.

Responsibilities

• Drive capacity planning, scheduling, and WFM metrics for location accounts.
• Coordinate with onsite and offshore WFM teams to meet deliverables and deadlines.
• Educate stakeholders on predefined WFM processes and procedures by senior leadership of WFM.
• Act as escalation point to address and resolve WFM support matters for the program.

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Manager I, Planning & Scheduling to drive WFM across location accounts and align with Geo Leadership.

The role focuses on capacity planning, scheduling, and WFM metrics while coordinating with onsite and offshore teams to meet contractual requirements. The position involves educating stakeholders on standardized WFM processes, ensuring efficient resource use, and acting as the escalation point for WFM support matters.