WFH in Japan Native Japanese Customer Support - Travel Industry (No Night Shift)

Hunters International Sdn Bhd; Petaling Jaya; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading global outsourcing firm is seeking a Native Japanese Customer Support representative. The role involves managing travel inquiries and providing high-quality service to customers in Japan. Candidates must have an associate degree and be fluent in Japanese and business-level English. The position offers a competitive compensation package, including medical insurance and relocation assistance to Malaysia.

Benefits

Medical insurance

Annual leave (12 days)

Sick leave (14 days)

One way flight ticket to Malaysia

Pick up service from airport

2 weeks free accommodation

Shuttle van service

Qualifications

• Fluent in Japanese (mother tongue) and business-level English required.
• Able to work on weekends and public holidays.
• Positive and energetic attitude with achievement orientation.

Responsibilities

• Handle inbound calls for hotel reservations and travel inquiries.
• Exceed customer expectations in service quality.
• Communicate with vendors regarding customer inquiries.

Skills

Customer service

Time management

People development skills

MS Office operating skills

Education

Associate degree

Job description

WFH in Japan Native Japanese Customer Support - Travel Industry (No Night Shift)

Job Openings WFH in Japan Native Japanese Customer Support - Travel Industry (No Night Shift)

About the job

Who are we? A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Job Description

• To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
• To exceed customers expectation in terms of customer service & accurate information
• To be able to provide information related to travel and tours for customers convenient travelling.
• To communicate with contracted vendors about customers inquiries and queries.

Requirements & Benefits

• At least holding an associate degree and/or expected graduate (documents required)
• Required language(s): Japanese (mother tongue) / English (business level)
• Able to work on weekends/public holidays and rotational shift
• Each shift consists of 9 working hours and inclusive of 1 hour lunch break
• Good in both time management & people development skillsMS Office operating and typing skills
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
• Work Permit provided
• 5 working days in a week
• Annual leave (12 days)
• Sick leave (14 days)
• Medical insurance
• One way flight ticket to Malaysia
• Pick up service from airport
• 2 weeks free company accommodation provided
• Opening Malaysian bank account
• Property agent introduction
• Shuttle van pick up from nearest LRT station

Remuneration

Basic Salary MYR 9,000 + Up to MYR 500 KPI (Depending on performance)

Working Hours

Between 6am - 11pm (8 hours + 1 hour break) | 5 days rotational (Monday to Sunday)

Work Location

WFH and need to be based in Japan

Consultant in Charge

Angel Chok | 014 612 6048 | [e-mail]