(WFH) Customer Service Executive

Alpha Iota BPO Sdn Bhd; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A growing BPO company is seeking a customer service representative to retain customers and deliver excellent service via live chats. The ideal candidate has at least a year of experience in customer service and fluency in English, Bahasa Malaysia, and Mandarin. This role requires fast typing skills and a commitment to customer satisfaction. Remote work opportunities are available.

Benefits

Exciting work-from-home opportunities

Learning & Development Programs

Health and Wellness Benefits

Motivating and Supportive Teams

Qualifications

• At least 1 year of customer service experience, preferably in Live Chat.
• Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
• Fast typing skills are necessary.

Responsibilities

• Retain existing customers by building rapport and providing satisfaction.
• Deliver excellent customer service via live chats.
• Provide accurate product and service information.

Skills

Customer satisfaction

Fast typing skills

Critical thinking

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin

Tools

Windows OS

MS Office

Google Applications

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

....and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.

Here's what awaits you at Alpha Iota!

What would you be doing:

• Retain the existing customers by building a good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality while keeping customers' information secure.

To be successful in this role, you will need to have:

• At least 1 year of working experience in any customer service industry, preferably in Live Chat.
• Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
• Computer-literate and proficient in using Windows OS, MS Office, and Google Applications.
• 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
• Must have own laptop and good internet connection.

Working Hours:

• 8 am - 5 pm
• 4 pm - 1 am
• 11 pm - 8 am