Warehouse Operations Executive (fresh graduates are welcome)

J&T Express; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company is seeking a Warehouse Operations Executive in Klang City, Malaysia. The role involves providing excellent customer service and coordinating orders in a dynamic environment. Ideal candidates should possess a minimum SPM or diploma in Business or Logistics and have strong communication skills. This is a full-time opportunity, suitable for recent graduates looking to launch their career in logistics.

Qualifications

• Minimum of 1 year experience in warehouse, logistics, or customer service roles.
• Strong communication, coordination, and problem-solving skills required.
• Willingness to work overtime or weekends when necessary.

Responsibilities

• Process customer orders accurately in the system.
• Handle customer inquiries and feedback via phone, email, or WhatsApp.
• Prepare and check Delivery Orders (DOs), Invoices, and Packing Lists.
• Liaise with warehouse, QC, and transport teams for smooth workflow.
• Identify process gaps and propose improvements.

Skills

Customer service skills

Communication in Mandarin

Problem-solving skills

Detail-oriented

Education

SPM / Diploma in Business or Logistics

Tools

Microsoft Office (Excel, Word)

ERP/WMS knowledge

Job description

Warehouse Operations Executive (fresh graduates are welcome)

About the role As a Warehouse Customer Service Executive at J&T EXPRESS (MALAYSIA) SDN. BHD., you will be responsible for providing excellent customer service to our clients in the Bukit Raja Selangor area. This full‑time role is an excellent opportunity for recent SPM graduates to launch their career in the logistics industry.

Key Responsibilities:

1. Order & Shipment Coordination

Process customer orders accurately in the system (ERP/WMS).

Coordinate with warehouse team for picking, packing, and delivery scheduling.

Ensure all orders meet customer specifications and delivery deadlines.

Follow up closely on urgent, delayed, or special orders.

2. Customer Communication

Handle customer inquiries and feedback via phone, email, or WhatsApp in Mandarin, English, and Malay.

Provide timely updates on order status, stock availability, or delivery progress.

Communicate clearly on issues such as stock shortages, delays, or damages.

Escalate unresolved complaints to supervisor or management.

3. Documentation & Reporting

Prepare and check Delivery Orders (DOs), Invoices, and Packing Lists.

Ensure all shipment documents are complete and accurate.

Assist in maintaining daily order tracking and QC documentation.

Support preparation of weekly operation or customer reports.

4. Coordination with Internal Teams

Liaise with warehouse, QC, and transport teams to ensure smooth workflow.

Work with purchasing and sales departments to resolve stock or order discrepancies.

Communicate customer requirements clearly to operation teams to minimize errors.

5. Operational Efficiency

Maintain accurate order entry to prevent shipment and billing errors.

Monitor and update pending, returned, or cancelled orders in the system.

Identify process gaps and propose improvement for faster response and better accuracy.

Assist in system updates and workflow standardization for warehouse efficiency.

Handle return, exchange, or replacement requests following SOP.

Coordinate with QC to inspect returned goods and update system records.

Communicate final resolution to customers promptly.

Requirements:

Minimum SPM / Diploma in Business, Logistics, or related field.

Minimum 1 year experience in warehouse, logistics, or customer service roles.

Proficient in Microsoft Office (Excel, Word); knowledge of ERP/WMS preferred.

Strong communication, coordination, and problem‑solving skills.

Detail‑oriented, organized, and able to work in a fast‑paced environment.

Willing to work overtime or weekends when necessary.

If you’re ready to embark on an exciting new chapter in your career, we encourage you to APPLY NOW.

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