Waiter / Waitress (KL)

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A restaurant in Kuala Lumpur is seeking a Waiter/Waitress to provide excellent customer service. Responsibilities include greeting customers, taking orders, serving food and beverages, and ensuring a pleasant dining experience. Candidates should have a minimum secondary school education and a friendly attitude. The role requires working shifts, including weekends and public holidays. Interested applicants should be team players with good communication skills.

Qualifications

• Prior experience in F&B or customer service is an advantage, training can be provided.
• Able to work shifts, weekends, and public holidays.
• Able to stand for long hours.

Responsibilities

• Greet customers and assist them with seating.
• Present menus and explain menu items.
• Serve food and beverages according to service standards.

Skills

Friendly attitude

Customer service orientation

Time management

Team player

Basic communication skills

Education

Minimum secondary school education

Job description

The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all customers.

Key Responsibilities

• Greet customers politely and assist them with seating
• Present menus and explain menu items, promotions, and specials
• Take customer orders accurately and relay them to the kitchen/bar
• Serve food and beverages promptly according to service standards
• Check on customers during meals to ensure satisfaction
• Clear tables, reset tables, and maintain dining area cleanliness
• Handle basic customer inquiries and complaints professionally
• Process bills and payments accurately (cash / POS system)
• Follow hygiene, safety, and company SOPs at all times
• Assist with opening and closing duties as assigned

Job Requirements

• Minimum secondary school education
• Prior experience in F&B or customer service is an advantage (training can be provided)
• Friendly, positive attitude and customer-oriented
• Able to work shifts, weekends, and public holidays
• Able to stand for long hours
• Team player with a responsible work ethic
• Basic communication and listening skills
• Time management
• Attention to cleanliness and detail

Working Location

Sultan Abdul Samad Building- Infront of Dataran Merdeka (KL)