Waiter/ess - Chinese Restaurant

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Waiter/ess for its Chinese Restaurant in Petaling Jaya. You will serve guests efficiently and maintain high levels of service quality. Ideal candidates will have strong communication skills and a positive attitude. Prior experience in the food and beverage industry is advantageous. This role emphasizes customer service, teamwork, and adherence to hygiene standards.

Qualifications

• Experience in the Food and Beverage department and/or industry is advantageous.
• Previous experience of cash handling is helpful.
• Knowledge of Food Hygiene Regulations is a plus.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Manage guest queries effectively.
• Ensure high-quality Food and Beverage orders.
• Follow hotel security and health regulations.

Skills

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to different work situations

Ability to work independently or in teams

Job description

Job Description – Waiter/ess – Chinese Restaurant

Job Number: HOT0C484

Work Locations

Hilton Petaling Jaya Hotel, No 2 Jalan Barat, Petaling Jaya 46200

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. You will also have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non‑Alcoholic beverages in accordance with licensing/liquor regulations for residents and non‑residents
• Ensure knowledge of menu and all products
• Ensure mis‑en‑place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous if you have:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!