VP - CFS Risk Management Operations

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development opportunities

Job summary

OCBC Bank Malaysia Berhad is seeking an experienced Operational Risk Partner to lead risk matters across the division and ensure controls meet regulatory requirements.

The role includes risk advisory on outsourcing, data handling, and business continuity, plus review of SOPs and major incident management in collaboration with key stakeholders.

Qualifications

• Degree holders with minimum 8 years of direct and broad-based risk management experience.
• Sound knowledge in operational risk, outsourcing, and regulatory requirements.
• Understanding of data protection, business continuity and third-party risk.

Responsibilities

• Serve as the primary Operational Risk Partner across the Division, overseeing risk events and remediation.
• Provide risk advisory on outsourcing, third-party, and business continuity management.
• Review SOPs and control documentation to ensure regulatory alignment and governance.

Skills

Regulatory knowledge

Risk governance

Stakeholder management

Education

Bachelor's degree

Tools

Regulatory guidelines

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This role serves as the primary Operational Risk Partner, driving and overseeing the effective management of operational risk matters across the Division, including operational risk event management, material incident oversight, risk assessments, remediation of control gaps, escalation of significant risk issues, and ensuring that operational risk requirements are consistently implemented and adhered to across business units.

Drives and contributes towards successful implementation of initiatives from CFS business units considering risk-rewards trade-offs and business risk appetite.

Provides active risk advisory in the operational, third party, outsourcing, business continuity management, customer information handling, business process controls, etc, to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.

Review and validate business units SOPs, process manuals, and control documentation to ensure alignment with regulatory requirements and Group-wide policies.

Manage major incident end-to-end (i.e. incident escalation, recovery, regulatory reporting if any, customer communication, etc), support root cause analysis for risk events with the relevant stakeholders.

Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Data Loss, Third-Party, Business Continuity) arising from initiatives and processes to an acceptable level of low and moderate risk.

Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Group Legal & Compliance, Operational Risk Management, Operation & Technology, Information Security and Digital Risk Management, etc) to ensure CFS alignment of applicable policies with the Group.

Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. third party, outsourcing, data loss risks, etc).

Participates in initiatives and taskforces established from various committee forum, such as Operational Risk Partner Forum, Data Working Group, Regulatory Reporting Committee, etc.

As a key liaison with Anti-Fraud team to operationalise the fraud initiatives or controls.

Educate and uplift risk awareness culture for CFS division

Educational and Work Experience:

• Degree holders with minimum 8 years of direct and broad-based risk management experience covering third party risk management, operational risk management, business continuity management, regulatory and compliance. Sound knowledge in operational process and business applications/system for consumer banking.
• Strong knowledge of consumer banking products, services, channels, and processes, as well as regulations governing the consumer banking business.

Technical Skills:

• Broad knowledge and understanding of regulatory requirements and expectations relating to MCIPD guideline, RMiT guideline, outsourcing guideline, business continuity management guideline, personal data protection act, data governance, regulatory reporting framework, etc.
• Strong risk oversight and governance, collaborating with relevant stakeholders to strengthen risk prevention and detection capabilities.

Personal Traits:

• Able to work with minimum supervision.
• Independent self-starter with a strong positive mindset and self-motivation ability
• Possesses an inquisitive, structured, and logical mind to identify key risk issues for projects or initiatives
• Strong analytical and problem-solving abilities
• Ability to influence, negotiate and collaborate well with stakeholders from other departments and divisions
• Good written and oral communication skills and ability to interact effectively with people at different levels
• Forward looking and embraces technology, analytics and automation to drive efficient and effective risk management

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Unlock job insights

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OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.