Visual Merchandiser & Trainer

ZUS COFFEE; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee brand based in Malaysia seeks a Visual Merchandiser & Product Trainer to elevate the in-store experience for coffee products. The role involves developing merchandising guidelines, conducting audits, and training staff on product knowledge to enhance customer engagement. Ideal candidates will have at least 5-10 years of experience in visual merchandising, along with proficiency in design software. This position is key to driving sales through effective presentation and strong sales associate confidence.

Qualifications

• Minimum 5-10 years in Visual Merchandising role.
• Experience with design software such as Adobe and Microsoft Office.
• Excellent cross-collaboration skills required.

Responsibilities

• Develop and implement merchandising guidelines.
• Conduct regular store visits for audits and optimization.
• Equip staff with product knowledge through training sessions.
• Support rollout of new products and promotional campaigns.
• Collaborate with cross-functional teams for inventory and VM requirements.

Skills

Attention to detail

Creative thinking

Cross-collaboration

Product knowledge

Sales skills

Education

Diploma in Marketing, Arts & Design, Industrial Design or equivalent

Tools

Microsoft Office

Adobe Illustrator

Photoshop

Canva

Job description

The Visual Merchandiser & Product Trainer is responsible for elevating the in-store and on-shelf experience for our packaged coffee and lifestyle products. This role oversees merchandising standards, product storytelling, display execution, and retail visibility across all outlets, while also training store teams on product knowledge, selling points, and customer engagement.

They ensure every product looks its best, is understood by staff, and ultimately drives sales through impactful presentation and confident sales associates.

Job Responsibilities

Visual Merchandising Strategy & Execution

Develop and implement merchandising guidelines that bring our packaged coffee and lifestyle products to life. Ensure displays are visually consistent, brand-aligned, seasonally relevant, and optimized for conversion across all stores and retail partners.

In-Store Audits & Display Optimization

Conduct regular store visits to assess execution, identify gaps, and deliver solutions that improve product visibility and customer flow. Work closely with store leaders to maintain display quality and address real-time challenges.

Product Training & Knowledge Development

Equip staff with strong product knowledge, from coffee origins and flavour notes to material details of lifestyle merchandise. Deliver engaging training sessions that improve confidence, upselling skills, and consistency in customer interactions.

Launch & Campaign Support

Support the rollout of new packaged products, seasonal collections, and promotional campaigns by designing display guides, training materials, and execution checklists. Ensure stores are launch-ready and aligned with brand standards.

Cross-Functional Collaboration & Reporting

Work with Brand, Retail Operations, and Supply Chain teams to align on inventory needs, VM requirements, and product storytelling. Provide data-backed insights and reports to improve future visual strategies and training effectiveness.

Requirements

• Diploma in Marketing, Arts & Design, Industrial Design or equivalent
• Min. 5-10 years in Visual Merchandising role
• Experience with Microsoft Office, Adobe Illustrator, Photoshop, Canva
• Detail-oriented, creative, long-term strategic thinking, excellent cross collaboration skills