Visual Merchandiser

H&M; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading fashion retailer in Kuala Lumpur is seeking a talented individual to enhance the customer shopping experience through visual merchandising and commercial strategies. This role requires strong visual and commercial skills, along with a passion for fashion and a commitment to excellent customer service. The ideal candidate will work closely with the store team to coach and inspire them, while also analysing sales data to drive performance and maintain an engaging store environment. Join us and be part of a sustainable fashion journey.

Benefits

Staff discount card

H&M Incentive Program

Qualifications

• Strong visual merchandising and commercial experience.
• Ability to manage, analyse, and act on sales reports.
• Passion for fashion and customer experience.
• Creative and proactive attitude.

Responsibilities

• Execute visual and commercial curation to enhance the customer experience.
• Analyse sales performance and maintain optimal stock levels.
• Coach and develop the store team to improve performance.
• Drive successful customer interactions.

Skills

Visual merchandising experience

Commercial experience

Sales analysis

Communication skills

Job description

WHAT YOU’LL DO

• Execute visual, commercial, and styling curation in line with store guidelines and calendars to enhance the customer experience and drive sales in your store.
• Analyse sales performance, maintain stock levels, ensure garment care and identify and prioritise visual and commercial opportunities in collaboration with Store Management.
• Use your trend and competitor insights to coach and develop the store team, equipping them to deliver a great customer experience.
• Represent yourself and the brand positively during all customer interactions.
• Support Sales Market with store expansion projects.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you’ll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Strong visual merchandising and commercial experience in a dynamic environment, with a solution‑oriented mindset.
• Knowledge of how to manage, analyse and act on sales reports and the selling equation.

And people who are…

• Passionate about fashion and delivering an exceptional in‑store experience.
• Motivated to create outstanding customer experiences while promoting and driving sales.
• Creative, curious, and proactive.
• Skilled communicators who can lead and inspire store teams to achieve collaborative results.
• Flexible and action oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at www.hmgroup.com

Additional Information: This is a full‑time position and will be based in Kuala Lumpur, Malaysia. If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through the career page.

We kindly ask you to not attach a cover letter in your application.