Visa Project Counsellor (Mandarin Speaker Needed)

YMG Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A consulting firm in Kuala Lumpur seeks a Visa Project Counsellor who is fluent in Mandarin and English. The role involves coordinating visa applications, liaising with stakeholders, and providing customer support. Candidates should have over 2 years of experience in customer service or related fields. Benefits include a competitive salary plus commission, transport allowance, and company equipment provided. This position is integral in facilitating communication with clients and maintaining relationships for business success.

Benefits

Transport allowance

Performance bonus

Company phone

Company laptop

Uniform provided

Qualifications

• Fluent in Mandarin and English, preferably Cantonese.
• More than 2 years of customer service or banking experience.
• Excellent in document administration.

Responsibilities

• Coordinate visa application submissions and related matters.
• Work with Operation team for visa endorsements.
• Attend to prospects in consultations, professionally.
• Support the Marketing team during non-peak periods.
• Maintain organized records to meet deadlines.

Skills

Mandarin proficiency

Customer service experience

MS Office proficiency

Technical knowledge in social marketing

Stakeholder management

Education

Degree

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

Visa Project Counsellor (Mandarin Speaker Needed)

Requirements

• Preferable able to read and speak Mandarin and English.
• Previous experience in a customer service position is highly desirable.
• Candidates must possess at least Degree
• More than 2 years of experience in either customer service or banking or visa related industry is an advantage.
• Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan.
• Possess own transport to travel around different locations.
• Efficiency in the administration of documents is required.
• Good use of MS office – Word, Excel, Outlook, and PowerPoint.
• Sufficient technical knowledge in online and offline applications for video and social marketing.
• Ability to manage changing priorities with a flexible approach.
• Ability to liaise with stakeholders of all levels of seniority.
• Strong integrity, commitment and maintain a high level of confidentiality.
• Able to perform company assignments, ad‑hoc functions, and related duties as and when required.

Responsibilities

• To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration‑related matters to relevant department.
• Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office.
• Attend to prospects in a one‑to‑one consultation, either through online or offline channel, in a knowledgeable and professional manner.
• Support Marketing team during non‑peak period.
• Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information.
• Liaising and building relationships with partners on behalf of the business.
• Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
• Communicate closely with internal or external parties to ensure efficient daily operations are well coordinated to meet the target.
• Able to perform company assignments, ad‑hoc functions, and related duties as and when required.

Benefits

• Basic + Commission provided
• Transport allowance
• Performance bonus
• Uniform provided
• Company phone
• Company laptop