Virtual Account Management (Sales)

Delivery Hero; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery platform seeks a client management professional in Kuala Lumpur. This role focuses on telesales, demanding proficiency in English and Mandarin. Responsibilities include managing revenue for partner accounts and ensuring compliance with performance metrics. The ideal candidate has 2-3 years of experience, is adaptable, and possesses strong problem-solving skills. The position offers a dynamic environment with opportunities for growth.

Qualifications

• 2 to 3 years experience in a client management role.
• Comfortable making outbound calls for extended periods.
• Excellent communication skills in English and Mandarin.
• Data-sensitive and sales-minded.
• Adaptable to changes in processes.

Responsibilities

• Manage and grow revenue of partner accounts.
• Provide operational support to partners.
• Monitor performance metrics for compliance.
• Meet daily productivity and sales expectations.

Skills

Sales skills

Client management

Problem-solving

Communication in English and Mandarin

Data sensitivity

Tools

Google applications

Salesforce

Job description

Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem‑solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Qualifications

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Able to communicate, read, and write effectively in both English and Mandarin to support the Taiwan, Malaysia, and Singapore markets.
• Be both data‑sensitive and sales‑mined.
• Comfortable in working with online business tools such as Google applications; experience with Salesforce is a plus.
• An excellent communicator with a consultative‑sale approach.
• A strong relationship builder, target‑oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.