Virtual Account Management

Delivery Hero; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global delivery platform is seeking a Telesales Account Manager in Kuala Lumpur, responsible for managing partner accounts and driving revenue through telephone engagement. The ideal candidate will have 2 to 3 years of experience in client management, excellent communication skills in English, and a strong grasp of sales tactics. If you are a persuasive communicator and a data-sensitive individual passionate about driving sales, this may be the perfect opportunity for you.

Qualifications

• 2 to 3 years experience within a client management role.
• Comfortable to make outbound calls via digital communication tools.
• Ability to speak, read & write in Traditional Mandarin is an advantage.
• Strong relationship builder, target-oriented, resilient, and a team player.
• Fast learner and able to adapt quickly to changes.

Responsibilities

• Care for a portfolio of partner accounts.
• Sell over the phone and manage account revenue.
• Provide operational support as needed.
• Monitor account performance metrics.
• Meet daily productivity in calls and sales.

Skills

Telesales skills

Effective communication in English

Data sensitivity

Relationship building

Problem-solving

Tools

Google applications

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast‑paced fashion.
• Problem‑solving comes as second nature, constantly striving to provide solutions which are in sync with company offers.

Qualifications

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Be able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
• Be both data-sensitive and sales‑mined.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative‑sale approach.
• A strong relationship builder, target‑oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.