Vietnamese-Speaking Customer Support Lead - Critical Parts

Daimler Trucks North America LLC; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading automotive company in Malaysia seeks an Assistant Manager for Critical Parts Management to provide exceptional customer service and support. This role requires fluency in English and Vietnamese and a strong background in logistics and customer service. Responsibilities include managing escalations, coordinating with various partners, and analyzing logistical challenges. Ideal candidates will have a university degree and at least 3 years of relevant experience.

Qualifications

• Minimum of 3 years work experience in customer service or logistics environment.
• Good understanding of demand and supply interactions in logistics.
• Experience in customer support/problem solving.

Responsibilities

• Provide customer service and support for critical parts management.
• Resolve escalations and manage orders and logistics issues.
• Communicate with internal and external partners to solve complex issues.

Skills

Fluent in English

Fluent in Vietnamese

Good interpersonal skills

Creativity in problem handling

Knowledge of Mercedes-Benz products

IT knowledge

Education

University degree in Logistics or Business Administration/Engineering

Job description

A leading automotive company in Malaysia seeks an Assistant Manager for Critical Parts Management to provide exceptional customer service and support. This role requires fluency in English and Vietnamese and a strong background in logistics and customer service. Responsibilities include managing escalations, coordinating with various partners, and analyzing logistical challenges. Ideal candidates will have a university degree and at least 3 years of relevant experience.