Vietnamese Customer Service Advisor for Impact

Concentrix; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Petaling Jaya is seeking an Advisor I, Sales to provide excellent service through inbound and outbound calls. Suitable candidates should have a high school diploma and some prior experience in customer service. This role requires strong communication skills and the ability to handle customer inquiries effectively while maintaining professionalism. Join a dynamic team aiming for high customer satisfaction rates.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Listen attentively to customer needs and concerns.
• Clarify customer requirements and provide resolution.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking skills

Education

High school diploma

Job description

A leading customer service provider in Petaling Jaya is seeking an Advisor I, Sales to provide excellent service through inbound and outbound calls. Suitable candidates should have a high school diploma and some prior experience in customer service. This role requires strong communication skills and the ability to handle customer inquiries effectively while maintaining professionalism. Join a dynamic team aiming for high customer satisfaction rates.