Vice President, Fund Services Ops Collective Investment Services (CIS) Operations Senior Manager

Citigroup Inc.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a Vice President for Fund Services Operations. This role involves overseeing daily operations, managing stakeholder relationships, leading a high-performing team, and ensuring compliance with regulations. The ideal candidate should have 6-10 years of experience and strong people management skills. This position offers opportunities for career growth, involvement in process improvements, and a supportive work environment.

Benefits

Health and wellness programs

Learning and development resources

Work-life balance programs

Qualifications

• 6-10 years of relevant experience.
• Experience in people management.
• Strong written and verbal communication skills.

Responsibilities

• Lead CIS operations, ensuring accurate processing.
• Serve as point of contact for stakeholders and clients.
• Embed a strong risk and control culture.
• Manage and develop a high-performing team.
• Identify opportunities for process optimization.
• Stay updated on regulatory developments.

Skills

Operational oversight

Client and stakeholder management

Risk and control

People leadership

Process improvement

Education

Bachelor’s Degree

Master’s degree preferred

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day, and we've been doing it for more than 200 years. Through our unparalleled global network, we provide a broad range of financial services and products to our clients—whether they be consumers, corporations, governments, or institutions—helping them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Issuer & Investor Services Operations supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Vice President, Fund Services Ops Collective Investment Services (CIS) Operations Senior Manager (Internal Job Title: Securities & Derivatives Sr Manager - C13) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well‑being to help plan for your future.

• Citi provides programs and services for your physical and mental well‑being, including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

Key Responsibilities

1. Operational Oversight

• Lead day‑to‑day CIS operations, ensuring accurate and timely processing of fund subscriptions, redemptions, switches, and transfers.
• Ensure compliance with internal policies and external regulatory requirements across all processes.

2. Client & Stakeholder Management

• Serve as a primary point of contact for internal and external stakeholders, including fund managers, distributors, auditors, and regulators.
• Drive high standards of client servicing, handling escalations, and ensuring timely resolution of client queries and incidents.
• Collaborate with cross‑functional teams (Legal, Compliance, Risk, Product, etc.) to support new fund launches, migrations, and operational changes.

3. Risk & Control

• Embed a strong risk and control culture across the team, proactively identifying and mitigating operational risks.
• Lead root cause analysis and ensure proper corrective/preventive actions are implemented following incidents or audit findings.
• Monitor operational KPIs and conduct periodic reviews to ensure adherence to SLA and regulatory expectations.

4. People Leadership

• Manage, coach, and develop a high‑performing team of managers and analysts.
• Drive engagement, learning, and succession planning initiatives within the CIS function.
• Promote a collaborative and inclusive team culture aligned with firm values.

5. Process Improvement & Transformation

• Identify opportunities for process optimization and automation to improve efficiency and scalability.
• Support or lead implementation of digital tools to streamline CIS processing and reporting.
• Represent the team in change forums, contributing to system enhancement discussions and operating model redesign.

6. Regulatory & Product Knowledge

• Stay updated on regulatory developments affecting CIS structures (e.g., UCITS, AIFs, local jurisdictional rules).
• Ensure the team is equipped with updated knowledge and procedures to meet evolving regulatory requirements.
• Partner with product or legal teams to operationalize changes required by new fund structures or regulatory guidelines.

Qualifications

• 6-10 years of relevant experience.
• People management experience.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor’s Degree/University degree or equivalent experience.
• Master’s degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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