Vice President, Client Onboarding

Citigroup Inc.; Kuala Lumpur; On-site; MYR 300,000 - 600,000; Full time

Job summary

Citigroup Inc. in Malaysia is seeking a Vice President, Client Onboarding Lead Analyst to guide end-to-end onboarding projects for complex client deals, coordinating across Sales, Product, Technology, Risk and Legal.

The role requires strategic oversight, governance, and a trusted advisory relationship with clients and internal stakeholders, ensuring timely delivery and compliance with policy. Strong PM skills, stakeholder management, and knowledge of cash and liquidity products are essential;

Qualifications

• 5–8 years of experience in client onboarding or a related field.
• Strong cross-functional collaboration and senior stakeholder presentation skills.
• Familiarity with Cash and Liquidity (LMS) products implementation.
• Self-starter with excellent organizational and planning abilities.
• Proj Management Certification (PMI or equivalent) preferred.

Responsibilities

• Lead the end-to-end onboarding of complex client deals per project management methodology.
• Oversee client onboarding activities end-to-end across multiple deals.
• Coordinate cross-functional teams across Sales, Product, Technology, Risk, Legal and other teams.
• Be sole point of contact for clients and internal partners to ensure delivery.
• Develop tailored project plans with milestones and governance.
• Establish governance to deliver client requirements and quality standards.
• Reduce onboarding cycle time and report project status.
• Maintain client relationships and act as trusted advisor.
• Lead cross-functional meetings and governance bodies.
• Manage risk and escalate issues per policy.

Skills

Leadership

Stakeholder management

Project Management

Communication

Cross-functional teamwork

Negotiation

Problem solving

Cash & Liquidity LMS

Education

Bachelor’s degree

Job description

The Vice President, Client Onboarding (Internal: Client Onboarding Lead Analyst -

C13) is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.
• Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
• Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
• Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
• Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
• Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral.
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
• Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
• Lead meetings and coordinate activities of the cross-organizational implementation teams
• Chair the Board and Steering Committee meetings with all cross-functional team leads
• Maintain solid relationships with key client and internal stakeholders
• Partner with the client to elevate and manage critical issues to resolution.
• Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Manage project scope and apply the change control process.
• Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
• Ensure effective transition from project to production
• Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos
• Identify opportunities for process improvements and contribute to department initiatives to implement process enhancement.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 5-8 years of experience
• Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills
• Familiarity with Cash and Liquidity (LMS)products implementation.
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
• Project Management Certification by a reputable organization (i.e. PMI) is preferential.

Education

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group

Customer Service

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Job Family

Institutional Client Onboarding

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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